Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
As a Billing Client Services Representative, you will assist FIS clients withall FIS billing relatedinquiries. You will join a client facing team with a focus on providing the FIS brand of service excellence and creating positive client experiences. We take ownership of every client interaction and liaise with various FIS internal teams to obtain timely and complete resolution for client inquiries.
What you will be doing
Respond daily to a high volume of incoming calls and e-mails from customers inquiring about their invoices. Serve as the primary point of contact/liaison for internal and external clients and departments/divisions to help resolve outstanding billing issues in a timely manner.

• Provides effective customer service in an Automatic Call Distribution (ACD) corporate environment (holiday support of our Offshore Client Services team during normal business hours may be required).
• Uses effective listening skills to develop an understanding of client questions or issues.
• Asks probing questions to gather relevant information on routine and complex calls.
• Utilizes provided tools and resources to engage appropriate Billing teams and various internal product/services support teams to help resolve client Invoice inquiries and questions.
• Documents, tracks, maintains and monitor client invoice inquiries in ServiceNow(SNOW)) ticketing system to ensure a timely response and resolution.
• Prioritizes and escalates unresolved requests to minimize tickets Aging based on documented guidelines.
• Other related duties and special projects may be assigned as needed.

What you bring:

• Prior experience handling incoming client calls
• Excellent communication and customer interface skills.
• Communicates both verbally and in written form in a clear, concise and professional manner at all levels.
• Excellent Problem Solving and critical thinking skills.
• Flexibility, versatility, dependability with the ability to multi-task and utilize time management skills.
• Excellent team player and results oriented professional.
• Shows enthusiasm when interacting with clients to deliver the best customer service possible.
• Self-motivated to learn FIS products and services and develop knowledge of the business and new technology to deliver customer excellence.
• Ability to provide appropriate level of support and guidance with FIS applications and procedures.
• Effective use of listening skills to develop an understanding of client inquiries and problems.
• Knowledge of basic problem resolution and escalation practices.
• Stays up to date with latest technology.
• Excellent working knowledge of Microsoft Office products.

What we offer you

• A multifaceted job with a high degree of responsibility and a strong commitment to Customer Service Excellence.
• Great work environment with dedicated and motivated colleagues
• The chance to work on varied and challenging issues to help grow your technical skillset and product knowledge in a financial services & technology environment.
• Time to support charities and give back in your community.
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A fantastic range of benefits designed to help support your lifestyle and wellbeing.

Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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