ATS: Fleet Operations: Customer Success Coordinator (Dallas - Extended Coverage) at TuSimple (Dallas, TX)

| Dallas-Fort Worth, TX
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Join TuSimple and help change the way the world moves.  Together we're making freight transportation safer, more efficient, and more environmentally friendly.
This opportunity is located in Dallas, TX and work is performed on-site.

Company Overview

Come join a higher calling and find a deeper purpose!   

As a multi-national Artificial Intelligence Technology Company, we are at the epicenter of the Autonomous Vehicle Universe. Our breakthroughs are leading the industry in autonomous trucking.  

While inventing the framework of Autonomous Driving, our current fleet of autonomous Trucks are helping communities receive much-needed supplies and medical equipment around the clock.   Our people are some of the most talented engineers and contributors who are leaving behind a historic legacy.  

TuSimple was founded half a decade ago with the goal of bringing the top minds in the world together to achieve the dream of a driverless truck solution. With a foundation in computer vision, algorithms, mapping, and Artificial Intelligence, TuSimple is working to create the first global commercially viable Autonomous Freight Network. 

Opportunity Overview 

The Customer Success Coordinator is the main point of contact for revenue-based customers. This position is responsible for relaying information and coordinating shipments to ensure adequate service levels of customers are met. This position is also responsible for troubleshooting logistical issues with internal stakeholders, updating information about shipments, and ensuring internal resources are available. The schedule for this position is Tuesday - Saturday, from 1600-2359 (CST). Pay is $20 - $26 per hour (DOE). Fully paid benefits for you and your dependents provided! On the Job training provided. Onboarding and training in Tucson required (expenses paid).

Role Responsibilities

  • Communicate with customers through email / phone
  • Monitor Maintenance related opportunities and escalate as necessary
  • Update TruckMate to ensure we have timely and accurate updates in the system, as well as accurate reporting pulled from TM.
  • Tracking trucks and loads to ensure timely LOS.
  • Filing / scanning BOL's / tracking
  • Trailer tracking - ensure accuracy of locations
  • Detailed passdowns with pertinent information for the next shift coming in.
  • Driver communication
  • Monitoring customer freight on time performance

Experience & Skills Required

  • 1-2 years of experience in logistics, shipping or transportation
  • 1+ years in a customer service, business development or similar role
  • Ability to solve complex problems and make the most appropriate decisions
  • Ability to act with a sense of urgency
  • Knowledge of principles and methods for moving goods over the road, including the relative costs and benefits.
  • Knowledge of hazmat shipping requirements
  • Ability to speak, write and comprehend English fluently 
  • Knowledge of principles and processes for providing customer and personal services.
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate skill when using a computer, including customer management systems and Microsoft office.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology .
  • Knowledge of arithmetic, algebra, geometry, and their applications.
  • Ability to apply general rules to specific problems to produce answers that make sense.
  • Ability to adjust actions in relation to others' actions to ensure a coordinated response.
  • Ability to monitor and assess performance of yourself, other individuals, or organizations to make improvements or take

TuSimple Benefits

  • 100% employer-paid healthcare premiums for you and your dependents 
  • Meals provided every day
  • Unlimited snacks, drinks, special treats, fruits, meals, and more available
  • Gym membership reimbursement
  • Monthly team building budget
  • Learning/education budget  
  • Employer-paid life insurance
  • Employer-paid long and short disability
  • TuSimple is an Equal Opportunity Employer.

This company does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

This opportunity is located in Dallas, TX at DFW airport. On-site work required.

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More Information on TuSimple
TuSimple operates in the Automotive industry. The company is located in San Diego, CA. TuSimple was founded in 2015. It has 798 total employees. To see all 270 open jobs at TuSimple, click here.
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