Atlassian Administrator
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
OVERVIEW
We are looking for an Atlassian Administrator to join our team to manage our growing Atlassian Cloud instance. The Atlassian Administrator is responsible for developing and managing initiatives as it relates to Jira Software, Jira Service Management, Confluence, OpsGenie, and Statuspage. The ideal candidate will have advanced knowledge and experience with the administration of Atlassian Cloud applications and supporting plug-ins, including Eazybi and Power Scripts.
ABOUT THE JOB
- Manage Atlassian administration and support requests
- Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian Cloud suite of tools
- Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
- Customizations for multiple projects, including workflows, screens, field configurations, custom fields, issue types, and statuses
- Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
- Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
- Configuration and management of automations with Automation for Jira
- Support set-up and management of users, project roles, groups and security
- Support and manage integrations to external systems as required
- Collaborate on problem resolution, team decisions, and project planning
ABOUT YOU
- 3-5 years of experience in the administration, configuration and support of Atlassian products
- Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
- Scripting experience in Power Scripts (SIL) or ScriptRunner (Groovy)
- Knowledge of REST API's is preferred
- Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
- Ability to work independently across functions and work with all levels of users and management
- Strong verbal and written communication skills
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.