Job Description (Posting)

. Preferred relevant work experience 5 to 8 years
Application Database Backup & Restore, Recovery Methods (Simple & Full), Backup Maintenance Plans; Point-in-Time Recovery.
Manage Microsoft Servers: 2016 , 2014 , 2012, 2008 r2, 2008, 2003 and 2000
Active/Passive Failover Clustering using SQL Server 2008 and 2012
Experience in Database monitoring tools like Idera
Managed Versioned Reports for Release; Internal Database Reporting to Database Management.
Must be comfortable working in 24 7/on-call environment.
Must have very good communication and interpersonal skills to work with US clients.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B.E

Skill (Primary)

EPS-Database-MS SQL