Job Description (Posting)

Skills Requirement Technical Skills Excellent hands on experience on following Products: - Cisco Catalyst 6500, 3750 and 2900 series switches - Cisco 3800 series routers - Cisco Nexus 7K,5K,2K series switches - Fortinet Router/Firewalls - Cisco Wireless LAN Controllers and Access Points - Cisco IOS Software - Any Network Management System (HPOV, NNM, Solar Winds ORION etc.) Excellent hands on experience on the following Technologies: - Routing Protocols - OSPF, EIGRP, BGP - Switching - L2 and L3 LAN switching technologies, VLANs, IEEE802.1Q Trunking, Etherchannel - MPLS, MPLS/VPN, MP-BGP - Wireless LANs Excellent knowledge on the following: - TCP/IP protocol suite - Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. - Wireless Networking Technologies, Wireless LAN security - DHCP and DNS Architecture - Network Firewalls - NAT, PAT Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

Skill (Primary)

EIS-Network Data-Network Data