Job summary
The Red Hat Information Technology (IT) team is looking for an Associate System Administrator to join us in Raleigh, NC. In this role, you will be responsible for the administration of associate endpoints, primarily laptops, across the enterprise. You will partner with our senior technical administration team to troubleshoot a multitude of hardware and software technical issues, enforce asset configuration compliance, and perform application patching on endpoints. As an Associate System Administrator, you'll need to have passion for customer service and support, a desire to collaborate, and a solid record of demonstrating initiative. You'll work as part of a high-performing team to make a positive impact using your collaboration skills.
Primary job responsibilities

• Work within IT closely with partner global enterprise support teams and information security to manage and maintain configuration standards, security baselines, and license compliance of all endpoints
• Provide support for all endpoint information technology services, including answering questions, troubleshooting problems, teaching or instructing associates regarding software or hardware functionality, and communicating policy
• Assist with the standard build of our corporate operating systems, including macOS, Windows, and Linux; ensure successful remote and physical laptop deployments and automated OS deployment tasks and document OS images for all platforms
• Assist with the development and maintenance of documentation and procedures for all aspects of endpoint configuration, installations, maintenance, and operations; provide input to technical standards and procedures
• Assist with deploying and managing saturation of third-party applications, Windows, Linux, and macOS patches
• Manage and report on endpoint clients for Windows, Linux, and macOS devices
• Troubleshoot technical issues; diagnose and work with third-party vendors as necessary to provide technical resolution
• Use available tools to generate asset management, client installation, and software inventory reports and dashboards
• Troubleshoot a multitude of issues across the wide range of applications and endpoint hardware for our internal customer base
• Leverage IT Infrastructure Library (ITIL) best practices within ticketing systems to manage all customer requests for technical support, projects, and asset and change management
• Contribute to the team's planning meetings and provide input on system options, risks, and impacts on departmental processes and goals
• Perform other job-related responsibilities as required

Required skills

• Ability to support, configure, install, and patch Windows, macOS, or Linux - primarily Red Hat Enterprise Linux (RHEL) and Fedora - desktops and laptops
• Experience managing an automated, repeatable build for use by associates with a variety of job functions
• Experience writing technical documentation for consumption by multiple audiences, including both technical support associates and non-technical end users
• Experience providing Tier 3 escalation support for service desk associates
• Experience training users and support associates
• Ability to introduce new technical ideas and concepts to experienced IT associates and to form an opinion and back it up with sound logic and reason
• Experience working with an information security team on priority patching and general security of the build
• Ability to assist on special projects and emergency, business-critical outages when needed
• Scripting skills; Bash and Python are a plus
• Microsoft Technology Associate (MTA) Windows, macOS Support Essentials, and Red Certified Engineer (RHCE) certifications are a plus

Experience or familiarity with most of the following technologies is considered a plus:

• macOS
• Windows OS
• Fedora
• Red Hat Enterprise Linux (RHEL) 7 and 8
• Satellite 6
• Munki
• Mobile Device Management
• SCCM
• Osquery
• SentinelOne
• Splunk
• Building RPMs, macOS .pkgs, and Windows MSIs

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.