Associate Operational Risk - Incident Management at Morgan Stanley (Baltimore, MD)

| Baltimore, MD
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Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

MS Wealth Management (MSWM) Operational Risk:

Morgan Stanley Wealth Management Operational Risk group is responsible for overseeing the operational risk and control framework within the Wealth Management business unit. This team partners with the Business Risk and Control groups throughout the organization to implement control processes and procedures, report operational losses and reporting, manage audits and exams with Compliance and Internal Audit, organize the annual Risk and Control Self-Assessment, and coordinate new operational risk programs in partnership with the business as well as Firm Operational Risk Management.

This role will provide broad exposure to all functions and business lines within Wealth Management. The main responsibilities of this role will be to focus on mitigating risk and improving the control environment within Wealth Management. The responsibilities of the role are a combination of business as usual processes as well as discrete projects that are strategic in nature.

Specific duties within the WM Operational risk team will include:

  • Work closely with Business Control groups and the incident reporting team to ensure all required reporting components are effectively captured (i.e. taxonomy, impact type, complete description details, root cause, etc.)
  • Ensure that risks identified as part of an incident review have been effectively evaluated and related control and residual risk ratings within the RCSA have been assessed
  • Understand the root cause of incidents and confirm that steps to mitigate impact have been captured and tracked, appropriately
  • Assist with the evaluation of tactical and strategic remediation plans and create action plans as needed
  • Contribute to the performance of Lessons Learned reviews of processes, risks and controls residing within various product and business areas to ensure that controls are adequately designed and are operating effectively
  • Assist with regular incident metrics and analysis for Senior Management, which allows for visibility into incident volumes, distribution by WM divisions, and incident impacts. Identify and track thematic operational risk incidents
  • Attain subject matter expertise with the Firm's incident reporting tool and provide assistance and training as needed
  • Assist with training events and presentations with regards to changes to procedures, tools, new processes, etc.
  • Execute on ad hoc projects by ensuring on time delivery and the proper level of quality


  • 7+ years of Consulting, Risk management, and/or Audit experience.
  • Strong familiarity with Wealth Management businesses and functions, as well as the financial services industry.
  • Solid written and verbal communication skills, with the ability to work with senior stakeholders.
  • Strong analytical skills. Must take a data and facts-based approach to problem solving.
  • Strong project management skills with the ability to multitask, prioritize, work under pressure, and meet tight deadlines.
  • Advanced knowledge of Microsoft Office suite, emphasis on Excel and PowerPoint.
  • Bachelor's degree

Desired Qualifications:

  • Supervisory experience and used to working in a matrixed environment
  • Financial product familiarity (Equities, Bonds, Options, ETFs) would be a plus
  • Six Sigma certified
More Information on Morgan Stanley
Morgan Stanley operates in the Financial Services industry. The company is located in Rochester, NY, New York, NY, Purchase, NY, Conshohocken, PA, Baltimore, MD, Richmond, VA, Westlake, OH, Beavercreek, OH, Tampa, FL, Kansas City, MO, Omaha, NE, New York, NY, San Francisco, CA and San Francisco, CA. Morgan Stanley was founded in 2022. It has 87899 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 247 open jobs at Morgan Stanley, click here.
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