Job Description

ASSOCIATE CLIENT MANAGER 
 
The North American Commercial team leads and manages all of Nielsen's relationships with consumer-focused manufacturers and retailers. The team includes over 1,600 professionals in the United States and Canada and coordinates all relationships for several hundred clients. 

JOB RESPONSIBILITIES

Client/External:

• Partner with client contacts across Category Management, Shopper Insights, and Retail Sales organization to identify strategic priorities and align on projects that will drive business impact and maximum client value.
• Build and maintain strong client relationships with adaptability, urgency, and positivity.
• Work collaboratively with internal and external stakeholders to deliver the highest value to our clients.
• Develop expertise and ability to advise industry-leading clients on marketing plans and industry trends, participating in client discussions and presentations as applicable.
• Translate business requirements into technical specifications, recommending the most effective design for client data tools and dashboards.
• Provide support to Nielsen client teams by responding to ad-hoc data requests, answering questions, training, and providing analysis.

Internal:

• Be proactive and seek opportunities to apply market and industry knowledge to conduct advanced issue-based analyses with clear insights and action-oriented recommendations.
• Leverage Nielsen solutions including but not limited to Point of Sale & Panel data, Omnishopper, and eCommerce data to develop insights that drive client outcomes.
• Expertise in database management and able to work cross-functionally with internal stakeholders in order to identify and advise our clients on solutions for their business.

Other:

• Seek collaborative opportunities, both internally and externally, identifying occasions to enhance a project by working across teams at Nielsen.
• Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales.
• Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients and colleagues.
• Utilize existing and develop new reports, dashboards, and templates for your clients, and share best in class examples throughout the Nielsen organization.
• Master propriety Nielsen tools and metrics, which you will use to help solve your client’s most pressing business questions.
• Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy.
• Be the voice of the consumer by keeping our clients at the forefront of industry trends.
• Strong sense of urgency and accountability to drive client outcomes.

 A LITTLE BIT ABOUT YOU

You’re the first to recognize an opportunity, then turn it into a client solution. You are flexible and easily adapt in a dynamic work environment. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. 
You confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work--whether you got your start in sales or consulting analytics, or consumer goods. You have an eye for effective data visualization, and a passion to build client-friendly tools. You are creative in leveraging existing data sources to answer tough client questions. Now you’re ready for what’s next.

GROWTH OPPORTUNITIES

• Develop cross-functional management skills across Nielsen Business Units.
• Master Nielsen processes, including our cooperation strategy and value proposition to new retailers.
• Build internal and external stakeholder relationships.
• Develop client relationship management skills with the potential to lead Nielsen-Client partnerships in the future.
• Develop coaching and people management skills in preparation for future roles.
• Help shape our client reporting strategies for the future.

QUALIFICATIONS

• 2- 3 years of experience with demonstrated expertise in syndicated data analysis in the CPG and Retail industries and application to client-related business issues.
• Experience in collaborating on projects, and maintaining positive client relationships in complex situations.
• Strong analytical aptitude and proficiency in a range of software and digital tech.
• Polished, persuasive communication skills with experience in presentations and proposal writing.
• Consumer Packaged Goods or Retail industry experience preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and BI Tools (Microstrategy, Power Bi, Spotfire, or Tableau).
• Experience, passion, and aptitude for designing effective data dashboards
• Demonstrated ability to apply new technologies to business solutions.
• Proven problem-solving skills using deductive reasoning, understanding hierarchical relationships, and identifying gaps in logic.
• Strong oral and written communication skills.
• Ability to multi-task and successfully manage projects independently.
• Demonstrated project management skills and ability to manage multiple priorities.
• Previous experience with Nielsen data or tools is a plus.

EDUCATION QUALIFICATIONS
Bachelor's Degree required
 
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.