Job Description

Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a Lead Application Support Specialist to join our talented Application Development team. The technology and applications we develop facilitates the hiring and movement of skilled talent on a global scale. The position will be a highly cross-functional role primarily working with our development team and establishing relationships with other IT and firm-wide departments.

How you will make a difference as Lead Application Support Specialist at Fragomen:

• Utilize knowledge of the Fragomen applications.
• Troubleshoot and take ownership in learning what is needed to solve the problem at hand.
• Work with our application development team daily in managing the escalation and resolution of issues.
• Serve as a liaison between our service desk and our application engineers.

Let's talk if you have the following qualifications and experience:

• Previous knowledge of the Fragomen developed applications
• Experience in troubleshooting web applications
• An understanding of how to use browser's Developer Tools as a means for troubleshooting
• Experience with reading and writing SQL queries
• Good communication skills
• Demonstrated ability to work effectively in a team
• Good technical writing skills
• The ability to discern when it is appropriate to escalate issue resolution
• Experience working with ServiceNow and Jira

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.