Application Support Specialist III

Fairfax, VA

Job Responsibilities
• Plans and implements complex changes on production systems.• Analyzes and assesses the impact and risk of complex risk changes on production systems.• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.• Deploys complex system build outs and leads backup strategies.• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).• Analyzes system performance indicators and recommends improvement actions.• Monitors vendors' release notes and plans necessary upgrades and patches as required.• Creates and reviews technical system recovery plans.• Coaches less experienced staff in the supported products and best practice for production support.• Performs major upgrades of systems and associated products/software solutions.• Acts as a technical lead for one or more client services.

Minimum Qualifications

Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
5-8 years of experience in information technology, systems administration or other IT related field.

Role: Application Support / O&M Developer / Application Maintenance

Project Description: ILETMS team supports theIntegrated Logistics Ecosystem implementation - a 10-year initiative toimprove transportation practices and modernize their technology platforms. Weare part of the Data Integration Layer (DIL) team. We use batch processing totransform and transfer data between different USPS systems. The DIL is builtprimarily on a Java Spring Batch solution with occasional PL/SQL triggers andprocedures and Web Service calls to support more specialized functions.

Role Description: As a part of the ApplicationSupport team, we are looking for folks to provide:• Productionsupport (issue investigation, triage, and resolution) • TechnicalSkills / Experience required:
o SpringBatch
o Java
o PL/SQL
o WebService calls• Someaspects of release management and environment management (change requestlogging, documentation, error logging) • Technicaldocumentation of existing system and fixes made/pushed to production

Duration and Hours:
Standard business hours, with a rotating schedule of off-hours coverage
On-call support will be rotated across the team for 'off-hours' emergency requests

Other Job Specific Skills
• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.• Applies standard methodology, techniques, procedures and criteria.• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.• Exceptional customer service skills.• Experience with cloud infrastructure, digital workspace, and storage technology.

U.S. Citizenship Required: Yes

COVID-19 Vaccination Required: Yes

PhysicalDemands

Light office dutieswhich may include sitting for prolonged periods of time, viewing digitalscreens for prolonged periods of time, lifting up to 10 pounds, use of a deskor mobile phone, typing on a keyboard, writing with a pen, pencil, or stylus, etc.

EEO Requirements

It is the policyof ASM that an individual's race, color, religion, sex, disability, age, sexualorientation or national origin are not and will not be considered in anypersonnel or management decisions. We affirm our commitment to thesefundamental policies.
All recruiting, hiring, training, andpromoting for all job classifications is done without regard to race, color,religion, sex, disability, or age. All decisions on employment aremade to abide by the principle of equalemployment.

PhysicalRequirements

The physical requirements described in"Knowledge, Skills and Abilities" above are representative of those which mustbe met by an employee to successfully perform the primary functions of thisjob. (For example, "light office duties' or "lifting up to 50 pounds"or "some travel" required.) Reasonable accommodations may be made toenable individuals with qualifying disabilities, who are otherwise qualified,to perform the primary functions.

Disclaimer

The preceding jobdescription has been designed to indicate the general nature and level of workperformed by employees within this classification. It is not designedto contain or be interpreted as a comprehensive inventory of all duties,responsibilities and qualifications required of employees assigned to thisjob.