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Jobs//Hybrid//Austin, TX//Cybersecurity + IT//

Application Support Engineer

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Work Experience
SAP/ERP Support experience with 3-8 years' experience. SAP GRC experience or Access controls experience will also be relevant. SAAS support experience will be a plus.
Expectations and Tasks
You will work with SailPoint's latest SAAS solutions, deployed both on cloud as well as on premise. Strong technology knowledge and competency in our support engineers are key to our world class services which includes.

  • Upgrades, migrations, system consolidations, Planning solution for new implementations.
  • Supporting end to end solutions.
  • Documenting bugs in detail if you were to encounter one.
  • Documenting product enhancement suggestions working closely with customer.
  • Providing work arounds for customers wherever possible.
  • Understanding customer processes closely so an apt solution may be suggested at all times.
  • You should be always thinking on your feet, open-minded, creative, and possess ability to communicate and convince based on technical facts and details.
  • A quick learner with strong analytical skills.


Qualifications
You will receive requisite product training and knowledge for successful execution of your responsibility and integration into our team through our extensive boot camp, continuous mentorship, and on-the job training.
Ideal candidate will have a

  • Bachelor's degree in STEM (Science, Technology, Engineering or Mathematics)
  • Experience in one or more ERP areas: SAP HANA, SAP S/4HANA, SAP Applications (e.g., Supply Chain Management), SAP Technology (e.g., Analytics, Big Data, IT Architecture, Landscape Optimization). Oracle ERP.
  • Access controls and GRC: Knowledge of how access controls work in SAP/Oracle will be a plus.
  • Experience in SAP Security Concepts (Role Design and User Management)


Nice to have.

  • Experience in one or more programming languages (e.g., Java, C++, SQL queries).
  • Ability to take ownership and work independently.
  • Excellent oral and written communication skills in English, especially with ability to effectively interact with all levels of customers and management, both internal and external.


Timings

  • On-call weekend support is expected one weekend in a month.
  • You will normally be in a steady shift however occasional off hour support may be required from time to time.


Travel

  • Position is 100% Remote,


#IAM
#workanywhere
#remote
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Laurie Evans
SVP, Digital Sales
A FOCUS ON BELONGING
Building the foundation for success
“It’s important to build the right leadership team to motivate and inspire an organization of sellers,” Laurie Evans said. Evans leads the digital sales organization of more than 120 team members who assist customers throughout the buying journey. To cultivate an environment where everyone can be successful, she prioritizes building a diverse, equitable and inclusive culture. “One of the first things I championed was a culture committee. This cross-sectional team coordinates awards, recognitions and fun events to ensure every person feels a sense of belonging, excitement and celebration.”
“It’s important to build the right leadership team to motivate and inspire an organization of sellers,” Laurie Evans said. Evans leads the digital sales organization of more than 120 team members who assist customers throughout the buying journey. To cultivate an environment where everyone can be successful, she prioritizes building a diverse, equitable and inclusive culture. “One of the first things I championed was a culture committee. This cross-sectional team coordinates awards, recognitions and fun events to ensure every person feels a sense of belonging, excitement and celebration.”
I find the greatest honor in leading everyone to success and helping build careers.
Loren Veyrheden
Manager, Engineering
TAKING THE LEAD
Everyone has opportunities to grow
Loren Veyrheden mentors each of her engineering team members to help guide their professional development. She explained that understanding their goals “allows me to be creative in how I come up with opportunities for people.” Her team is always connected and ready to jump in when a peer needs help. And to make sure everyone has the opportunity to grow their leadership skills, Veyrheden said team members “take turns leading our Agile ceremony meetings to practice communication skills, facilitating meetings, driving decisions and leading through ambiguity.”
Loren Veyrheden mentors each of her engineering team members to help guide their professional development. She explained that understanding their goals “allows me to be creative in how I come up with opportunities for people.” Her team is always connected and ready to jump in when a peer needs help. And to make sure everyone has the opportunity to grow their leadership skills, Veyrheden said team members “take turns leading our Agile ceremony meetings to practice communication skills, facilitating meetings, driving decisions and leading through ambiguity.”
Everyone is extremely supportive and ready to try new things that might improve how we work.
Ross Shwarts
Manager, Professional Services
CONNECTING ACROSS TEAMS
Sharing our personal and professional selves
Understanding the importance of connections, Ross Shwarts sets up weekly one-to-ones with his direct reports. “Sometimes we talk about work; sometimes we talk about ridiculous things our kids do. This time together helps me understand what is important to them personally and professionally.” To ensure his team members feel valued and heard, they regularly spend time as a group to work through problems. And when an occasional project requires long hours to complete, it doesn’t go unnoticed. “My boss will help me close out the project, then tell me to take some time to go do something fun.”
Understanding the importance of connections, Ross Shwarts sets up weekly one-to-ones with his direct reports. “Sometimes we talk about work; sometimes we talk about ridiculous things our kids do. This time together helps me understand what is important to them personally and professionally.” To ensure his team members feel valued and heard, they regularly spend time as a group to work through problems. And when an occasional project requires long hours to complete, it doesn’t go unnoticed. “My boss will help me close out the project, then tell me to take some time to go do something fun.”
SailPoint has always enabled me to work flexible hours during weeks when I need to watch my kids or deal with things like a snowpocalypse.

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
SailPoint's Sail-U program is designed for recent college grads and those with non-traditional backgrounds. It's an early-career program that helps build the next generation of identity leaders.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Personal development training
View full list of perks + benefits
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