Application Support Engineer IV (Remote) at Commerce Bank

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About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The Application Support Engineer is an expert technical resource whose primary role is to prepare, implement, administrate, and troubleshoot a complex Core Banking Solutions. Additional key roles include configuring software, automate implementation activities to minimize manual intervention, monitor, and validate the application in all environments. Coordinate with development teams and vendors as necessary to report defects and validate received fixes. This position will perform a mix of operational and project-based work and be hands-on with cutting edge technologies.

Essential Functions
  • Develops automation utilizing Puppet or other scripting tools to automate the delivery of the application into the environment or maintain the state of the environment as specified by the application
  • Work with minimal supervision and able to support multiple Core Banking environments in a fast-paced environment
  • Supports application installation, configuration, and progression through multiple environments including single sign on functionality, and configuring database and remote filesystem connectivity
  • Communicate clearly with boundary partners (Other DevOps teams) to successfully deliver tasks, automations and/or support new features in pipeline
  • Work in an environment to support the applications 24/7 and to function in an on-call rotation
  • Maintains a pro-active approach to the monitoring of system health and functionality
  • Adheres to established change management processes and standards including creation and tracking of change records, development of required support documentation or other documentation that enhances support or understanding of the application
  • Partner with various departments to evaluate, select, implement, and support appropriate services, software, or hardware
  • Administer and resolve application/server alerts and issues, provide updates, and perform root cause analysis
  • Adhere to established change management processes and standards, including creation, and tracking of change records, development of required support documentation or other documentation that enhances support or understanding of the application
  • Document system configurations, standards, and procedures; maintain and contribute to an existing Knowledge Base used by internal tech team
  • Participate in Disaster Recovery and Incident Management plans where applicable, including periodic testing
  • Comply with all company and departmental policies and procedures
  • Perform other duties as assigned

Knowledge, Skills & Abilities Required
  • Hands-on experience with jBoss Enterprise Application Platform (or JBoss EAP)
  • Linux operating system experience, command line scripting, and file access configuration
  • Microsoft Data Platform / Microsoft SQL Server database experience
  • Proficient in MS SQL development/scripting
  • Coding and scripting with python, Bash & PowerShell
  • Understanding of Middleware and API connection calls
  • Practical experience with GIT integration via TFS
  • Remediation of vulnerabilities identified by security scans
  • Ability to research and troubleshoot independently
  • Strong analytical, problem solving, and live environment debugging skills
  • Ability to train and assist the user community to troubleshoot issues
  • Practical experience and knowledge of Temenos Transact (T24), preferred
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile, and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience
  • Bachelor's or Associate's degree in Computer Science or other technical or engineering discipline or equivalent combination of education and experience required
  • 7-10+ years of IT experience required
  • DevOps experience is a plus

Location: Address TBD, Washington, District of Columbia 20013

Time Type:
Full time
More Information on Commerce Bank
Commerce Bank operates in the Financial Services industry. The company is located in Kansas City, MO, Arnold, MO and St. Louis, MO. Commerce Bank was founded in 2022. It has 3965 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 26 open jobs at Commerce Bank, click here.
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