Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers. 

Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.

What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration. 

Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.

The Account Support Administrator supports contracting processes and documentation for a set of accounts. The Account Support Administrator ensures that all contracting documentation is maintained according to standards and invoicing is conducted with high data quality and efficiency in a timely manner. The Account Support Administrator also supports Account Leaders and industry leadership with training, reporting and analysis, as needed. 

WHAT YOU’LL GET TO DO: 

Creates, updates, and manages client, engagement, project, task, and assignment (roll-offs and extensions) information in Point B systems 

Monitors data and reports and coordinates with account team to resolve errors 

Communicates time and expense reminders in support of month-end close 

Supports time and expense management, including interaction with client tracking systems 

Creates client invoices, coordinates delivery, and monitors month-end invoice process 

Supports accounts receivable activities including, AP entry for contractor expenses, routes contracts for e-signature, revenue recognition 

Supports accounts receivable process

Supports contract compliance and internal contract audits; scans and stores contracts, statements of work, and extension authorizations, routinely audits signatories and documents for completeness and, supports and maintains contract templates for Account Operations 

Works with Business Operations and Industry teams to align on common account success measures 

Creates weekly dashboards and account profitability reports, as requested 

Reviews and monitors project budgets 

Provides account support in various forms, as requested 

Supports training/development of new ALs

Identifies and documents opportunities to automate personal work responsibilities 

Supports team efforts and builds authentic relationships with individuals in work groups and teams 

Consistently demonstrates and lives Point B cultural tenets and values 

Participates in firm culture activities to connect regularly with other Point Bers (e.g., FW Ops Meetings, Geo Meetings) 

WHAT WE OFFER: 

The opportunity to affect the learning approach for our firm's future 

The chance to impact the journey of our employees’ growth and development 

An environment that encourages you to identify new opportunities and the support to make it happen 

The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work 

WHAT WE EXPECT YOU’VE ALREADY DONE:  

B.A. or B.S. degree 

3+ years of experience in a project administrator or executive assistant capacity 

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint; Salesforce and FinancialForce experience a plus 

Experience in a professional business environment

Demonstrated finance and business competency 

Experience with information analysis preferably with financial or sales data 

Comfort working with new and changing technology 

THE KIND OF PEOPLE WE LOOK FOR: 

Innate problem solvers who want to grow in a flexible, collaborative culture 

Those who have a growth mindset regarding training, practice, and evolving their skills 

Versatile people who thrive on variety and challenge 

Successful in ambiguous environments

Desire to and ability to learn 

Passion for Point B’s Mission, Vision, Values & Culture 

Gets it done brand and attitude

Ability to work from home 

Ability to work non-standard work hours when necessary. 

Ability to travel occasionally for team meetings 

YOUR OFFICE HOME BASE: 

Any Point B Office Location 

#LI-PB 

#EL

INTRIGUED TO LEARN MORE?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ABOUT POINT B

Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.

What makes Point B Different?

Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients 

Employee Ownership – Giving you a voice in directing your career and building our firm 

Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more

Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want

Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor

We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.