Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Priority candidates live in close proximity to NYC. Must live within 20 miles of an existing Shake Shack location.
Job Responsibilities and Duties
Coaches and validates the execution of Team Member and Manager training within an assigned territory
Validates and supports LTO training and execution in assigned territory
Oversees the execution of Team Member and Manager training within an assigned territory
Provides feedback on Team Member and Manager training materials
Facilitates LTO training and execution in assigned territory
Sources Trainers and executes training for designated NSOs
Partners with Area Directors on post NSO action planning
Develops Trainers to ensure Area self sufficiency for growth
Supports test initiatives and provides feedback to Restaurant Excellence team
Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
Supports training projects and adheres to timelines
Partners with Field Ops to support area people planning and Manager development
Supports license and International training and NSO process in assigned areas
Knowledge, Skills, Abilities
Ability to lead a field based team
Demonstrates ability to train and enforce SOPs
Strong knowledge of Company standards and processes
Passion for operations and people development
Ability to provide feedback to various levels of operations leadership as appropriate
Strong facilitation and communication skills
Strong organization skills
Travel Requirements
Flexibility to travel a minimum of 14 days away from home to lead and support New Store Openings
Ability to be in the field working side-by-side with operations 3-4 per week
Work Experience
3-5 years
Supervisory Experience
1-3 years
Related Experience
1+ years facilitating training in a multi-unit hospitality environment
2+ years Management experience in the hospitality industry
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Skills Required
- 3-5 years of work experience
- 1-3 years of supervisory experience
- At least 1 year facilitating training in a multi-unit hospitality environment
- At least 2 years of management experience in the hospitality industry
- Ability to lead a field-based team
- Ability to train and enforce standard operating procedures
- Strong knowledge of company standards and processes
- Strong facilitation and communication skills
- Strong organizational skills
- Live within 20 miles of an existing Shake Shack location, with priority given to candidates near New York City
- Ability to travel a minimum of 14 days away from home for New Store Openings
- Ability to work in the field side-by-side with operations 3-4 days per week
What We Do
Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers. In 2004, a permanent kiosk opened in the park: Shake Shack was born. This modern day “roadside” burger stand serves up the most delicious burgers, hot dogs, frozen custard, shakes, beer, wine and more. An instant neighborhood fixture, we welcomed people from all over the city, country and world who gathered together to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history. And since day one, it would not have been possible without our stellar team! As a member of the #ShackFam, you can expect an exciting work atmosphere with a culture focused on family, fun and community. We’re committed to providing equal opportunities for success, removing obstacles and fostering a culture of diversity, inclusion and empowerment to ensure that Shake Shack continues to be a great place to work. That’s why we’re so proud to have earned 100% on Human Right Campaign’s 2025 Corporate Equality Index for LGBTQ-inclusive workplace policies and practices, a designation that highlights the core of our ethos here at Shake Shack. For a full list of available opportunities, visit: http://www.shakeshack.com/join-our-team/
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