Operations Training Manager

About Us:

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

As the Operations Training Manager, you will design, implement, and manage identified training needs. These needs are inclusive of program policies, procedures, work instructions, new hire training, and CRM use. You will devise the program training strategy, oversee its implementation, and assess outcomes. This role will also identify training and developmental needs and drive suitable training initiatives that enable a high-performance culture. This is remote role but will require in-office time for training and client meetings. 

DUTIES AND RESPONSIBILITIES:

• Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to-Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high-potentials, and training support for change initiatives. Ensure that training milestones and goals are met. 
• Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems; Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Create all curriculum to facilitate strategic training based on Operational goals. This will involve coordination with the client, including utilizing client-created training materials for direct deliver, or in conjunction with internal training. 
• Optimize training processes for efficiency
• Manage end-to-end training delivery using training resources effectively 
• Keep abreast of training trends, developments, and best practices
• Manage technologies required to develop, manage, and deliver training

Select and manage resources, including working with both internal Operations employees, and external training department team members, to develop and deliver training effectively

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Design Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens without interruption; Keeps emotions under control; Remains open to others’ ideas and try new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters Quality focus in others; Improves  processes,  products and services; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to Questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Priorities and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality Management - Looks for ways to improve and promote Quality; Demonstrates accuracy and thoroughness.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analysis market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Reporting – Utilizing SalesForce reporting, or provided reports, to understand gaps within the operation, and applying these to key training initiatives.  

QUALIFICATIONS:

• 5+ years of direct learning and development or organizational development experience
• 4+ years of direct supervision of a team with substantial coaching and mentoring experience
• Exceptional written and oral communication skills
• Proven track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Excellent team building, organization, and leadership skills
• Experience with Learning Management Systems (LMS)
• Ability to plan, multi-task and manage time effectively
• Proficient in Microsoft Office 365
• Extensive knowledge of and practical experience with the application of adult learning theory, instructional methodologies, technology-enabled design, and learning methods
• May require some travel
• Flexible and open to change
• Preferred:
• Experience in healthcare industry
• Experience with Major Medical & Pharmacy Benefit Coverage
• Professional qualification in Learning and Development

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally Required to climb, balance
• Occasionally required to bend, stoop, kneel or crawl
• Continually required to talk or hear
• May require some travel
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Specific vision abilities required by this job include depth perception and ability to adjust focus.
• Additional remarks regarding work environment: Standard office lighting and white noise.

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on  to find out how our team members are #TransformingLives.

Why Choose AssistRx:

• Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
• Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

• Medical, dental, vision, life, & short-term disability insurance
• Teledoc services for those enrolled in medical insurance
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

• #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
• Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
• Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire