The Role
Leads multi-tier operations training programs across regional food and beverage locations. Responsibilities include curriculum design, onboarding, leadership development, field coaching, training analytics, operational standardization, vendor management, and executive reporting. Partners with operations, quality, supply chain, HR, and headquarters learning teams to improve store performance, service quality, compliance, and talent pipelines. Requires regular travel across regional locations and fluency in English and Mandarin.
Summary Generated by Built In
Key Responsibilities:
- Strategic Planning: Design and execute dynamic multi-tier training roadmaps (monthly, quarterly, annual) tailored to operational priorities and market expansion demands.
- Program Management: Oversee end-to-end execution of capability-building initiatives, encompassing grand openings, store workflows, product quality, service culture, food hygiene compliance, and management routines.
- System Standardization: Upgrade operational learning frameworks, standard operating materials, and instructional workflows to align enterprise benchmark standards with localized market conditions.
- Curriculum Design: Author, revamp, and facilitate training content targeting unit leadership, franchisee success, new hire integration, and frontline core competencies.
- Talent Pipeline & Coaching: Steer onboarding tracks, assistant and head manager talent pools, internal coach enablement, and direct field coaching to drive performance excellence.
- Performance Analytics: Deploy evaluation frameworks to monitor program adoption, completion, learner engagement, and tangible business impact post-training.
- Cross-Functional Synergy: Partner seamlessly with Field Operations, Quality Assurance, Supply Chain, HR, and Headquarters L&D teams to translate business needs into actionable learning solutions.
- External Partner Management: Identify, negotiate with, and supervise third-party educational vendors and localized training providers across key markets.
- Management Reporting: Synthesize training metrics, strategic milestones, gap evaluations, and continuous improvement actionable recommendations for executive leadership.
Requirements
- Degree in Human Resources, Hospitality Management, Business Administration, Adult Education, or an equivalent discipline.
- 5+ years driving operations training, L&D, or talent strategy preferably in high-volume restaurant networks, retail, or hospitality environments.
- Practical familiarity with new site rollouts, multi-unit store operations, franchisee enablement, and supervisory talent development.
- Comprehensive knowledge of instructional design, classroom and field facilitation, training effectiveness metrics, and reporting platforms.
- Outstanding interpersonal skills with proven capability to bridge communications across regional operations and international corporate headquarters.
- Business-level fluency in spoken and written English and Mandarin. Working knowledge of regional languages (such as Thai or Bahasa Malaysia) is advantageous.
- Action-oriented problem solver comfortable with regular travel across regional store locations.
Skills Required
- Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, Adult Education, or an equivalent discipline.
- 5+ years of experience in operations training, learning and development, or talent strategy.
- Experience in high-volume restaurant networks, retail, or hospitality environments.
- Familiarity with new site rollouts, multi-unit store operations, franchisee enablement, and supervisory talent development.
- Knowledge of instructional design, classroom and field facilitation, training effectiveness metrics, and reporting platforms.
- Outstanding interpersonal and cross-functional communication skills.
- Business-level fluency in spoken and written English and Mandarin.
- Working knowledge of regional languages such as Thai or Bahasa Malaysia.
- Action-oriented problem-solving skills and comfort with regular travel across regional store locations.
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The Company
What We Do
MVC Resources is a Malaysia-based human resources and recruitment consultancy that helps organizations address talent and skills gaps. It supports employers with recruitment, executive search, talent management, talent profiling, payroll outsourcing and human-capital advisory. The company also provides HR technology integration and helps digitize HR functions, streamline hiring and inform workforce decisions. Its clients include startups, SMEs and multinational organizations.
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