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Better's mission is to make homeownership simple, faster, and more accessible for everyone.
The Role
The Operations Training Lead will design and manage training programs across Better, conducting needs assessments, creating materials, facilitating sessions, and evaluating effectiveness while mentoring junior staff.
Summary Generated by Built In
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
Better is seeking a Training Lead to drive our learning and development initiatives across the organization! In this role, you will design, implement, and oversee training programs that enhance employee skills and performance, ensuring alignment with our business objectives. You’ll collaborate with stakeholders to assess training needs, develop engaging content, and evaluate the effectiveness of training initiatives. If you’re passionate about fostering a culture of continuous learning and empowering teams to excel, this is an exciting opportunity to make a meaningful impact at Better!
Responsibilities:
- Design, implement, and manage comprehensive training programs tailored to the needs of various departments within Better Mortgage.
- Conduct training needs assessments to identify skill gaps and develop appropriate training solutions.
- Create engaging training materials, including presentations, e-learning modules, and interactive workshops that cater to diverse learning styles.
- Facilitate training sessions and workshops, ensuring participants are actively engaged and able to apply new knowledge effectively.
- Collaborate with subject matter experts and leadership to ensure training content is relevant, accurate, and aligned with business objectives.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making data-driven improvements as necessary.
- Mentor and guide junior training staff, providing support in instructional design and delivery methods.
- Stay current on industry trends and best practices in training and development to incorporate innovative approaches into training initiatives.
Qualifications:
- Bachelor's degree in Education, Human Resources, Business, or related field; advanced degree or relevant certification preferred.
- 5+ years of experience in a combination of operations and training, with a strong emphasis on adult learning principles and instructional design.
- Proven experience in leading training programs within the financial services or mortgage industry is a plus.
- Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
- Proficient in training tools and technologies, including learning management systems (LMS) and e-learning authoring software.
- Excellent organizational skills and attention to detail, with the ability to manage multiple projects and deadlines.
- Strong analytical and problem-solving abilities, focused on measuring training impact and effectiveness.
Company Benefits
We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Top Skills
E-Learning Authoring Software
Learning Management Systems
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The Company
What We Do
Founded in 2016, Better is a digital-first homeownership company whose services include mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable.
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We see the value in each person's perspective and recognize their talents, regardless of what the market says. We believe it's important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Why Work With Us
The Better mission is rooted in values that drive us.
We do what’s in the best interest of the consumer
We have growth mindsets, not fixed ones
We believe that success lies in execution, not credentials
We act like owners, not just employees
We work to find answers on our own, not wait for them to be given to us
We optimize for mission, not ego
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