Operations Trainer - Salesforce

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

Job Description

We are looking for an experienced, engaging trainer to join our Operations team with an initial focus on onboarding our Operations to a Salesforce platform. This position trains both Company Owned and Franchise locations as well as the corporate team members who will require onboarding to Salesforce. You will ensure that users are equipped with the needed tools to succeed while providing guidance and encouragement.

The position requires work in a cross-functional capacity. Facilitation skills are critical along with the ability to problem solve, develop training content all while ensuring we hit business goals. A proactive mindset and desire to innovate will help to accelerate success in the role. 

ESSENTIAL FUNCTIONS

• Work to meet training and implementation timelines.
• Lead a virtual training program with various audiences.
• Lead knowledge sharing sessions and/or feature updates with attendees.
• Support the various teams by answering questions and documenting issues.
• Leading the charge to ensure the retail and franchisee Salesforce subject matter experts (SMEs) are prepared to deliver content and lead in feature rollouts (train the trainer)
• Provide drop-in support to business users in Salesforce office hours
• Provide effective communication to all stakeholders in collaboration with the Director of Communications.
• Manage new duties when assigned, using discretionary judgment to understand and balance corporate priorities and long-range success
• Promote Salesforce adoption through attendance at in person events. (No more than one per month)

Qualifications

• Previous experience and knowledge of Salesforce platform a plus but not required
• Skilled in facilitation
• Ability to develop training materials and work collaboratively to form a cohesive program taking into consideration the various learning styles.
• Must possess strong critical thinking, problem solving, time management, and organizational skills with the ability to work under pressure
• A confident communicator - clear, professional written, verbal and interpersonal communication skills

Additional Information

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