Operations Technical Lead
Would you like to drive innovation at the intersection of content, technology, and AI by improving workflows and solving complex data challenges?
Are you keen to join a Global Leader in Legal Analytics and Technology?
About our Team
At LexisNexis, we’re more than a legal and professional services company — we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries.
About the role
This role is ideal for a detail-oriented professional who enjoys solving complex content and data challenges while ensuring the delivery of high-quality legal information to customers. You will partner with Editorial, Product, Engineering, and Operations teams to manage content conversion, troubleshoot data and workflow issues, lead user acceptance testing, and drive continuous quality improvements across digital and print platforms. As part of LexisNexis Legal's modernization journey, you will also contribute to automation and AI-enabled initiatives that enhance content operations, scalability, and customer experience.
Responsibilities
Content Operations & Conversion
- Build and maintain new and replacement content sources across multiple content types.
- Perform end-to-end conversion troubleshooting, ensuring accurate transformation from source input to customer-ready content across digital and print formats.
- Analyze input data (XML, HTML, Word, InDesign, PDF) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
- Resolve XML markup and structural issues across multiple content types, ensuring consistency across digital and print outputs.
- Ensure outputs align with product requirements and downstream platform behavior.
User Acceptance Testing & Quality
- Create and execute UAT plans and test cases for new features, product launches, and workflow changes.
- Validate functional and non-functional requirements across content and platform workflows.
- Track and manage defects in tools such as Azure DevOps, partnering with Engineering, QA, Product, and vendors to triage, prioritize, and validate fixes.
- Maintain and continuously improve QA checklists, business rules, and acceptance criteria.
- Help reduce defect escape rates through proactive validation and quality controls.
Data Flow Monitoring & Issue Resolution
- Monitor content data pipelines from editorial through conversion to delivery of customer-ready content across digital and print formats.
- Diagnose and remediate data, conversion, and integration issues across systems.
- Drive cross-functional alignment across Editorial, Product, Engineering, and offshore partners to resolve issues efficiently.
- Address customer-facing concerns by prioritizing, investigating, and resolving issues.
Tooling, Automation & Modernization
- Identify and support opportunities for automation and AI-enabled workflow improvements.
- Contribute to modernization and migration initiatives by evaluating impact, dependencies, and risks.
- Support improvements to conversion frameworks, blueprints, and workflows to increase efficiency.
Documentation, Standards & Collaboration
- Maintain documentation, standards, and governance
- Communicate issues, risks, decisions, and impacts clearly
- Partner with Editorial, Product, Engineering, IT, vendors, and offshore teams to resolve blockers and maintain delivery momentum
Requirements
- 2 to 3 years of experience content operations, digital publishing, technical operations, project management or related field
- Hands-on experience with XML, XSD, and markup troubleshooting; familiarity with XSLT/XPath.
- Experience monitoring content data flows and resolving production issues.
- Strong systems thinking and troubleshooting skills.
- High attention to detail and quality mindset.
- Proven cross-functional collaboration and communication skills.
- Experience in automation and AI-enabled workflows.
- Strong documentation skills.
- Familiarity with tools such as Azure Dev Ops or Jira is a plus.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- 2 to 3 years of experience in content operations, digital publishing, technical operations, project management, or a related field
- Hands-on experience with XML, XSD, and markup troubleshooting
- Familiarity with XSLT and XPath
- Experience monitoring content data flows and resolving production issues
- Strong systems thinking and troubleshooting skills
- High attention to detail and a quality mindset
- Proven cross-functional collaboration and communication skills
- Experience with automation and AI-enabled workflows
- Strong documentation skills
- Familiarity with Azure DevOps or Jira
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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