ABOUT NIELSEN
Nielsen, formerly Nielsen Holdings plc, is a global data and analytics company that provides a comprehensive understanding of consumer behavior and media consumption. Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. Nielsen has a presence in approximately 49 countries, with headquarters in New York, USA and Diemen.
THE JOB BRIEF
Looking for a dynamic career with a company that encourages and rewards creativity and fresh thinking? Do you love turning the complex into something simple and easy to understand? Are you looking at starting a career in data analytics or media research? Are you keen to learn and keen to grow? This could be the ideal role for you.
The Consumer Media Insights (CMI) & Consumer and Media View (CMV) Operation’s teams are responsible for ongoing delivery of survey data to clients in New Zealand and Australia. The Nielsen Consumer survey provides a 360 degree view of the consumer, and provides valuable insights to our clients on what people are, watching, buying and doing.
The Operations team, based in Bangalore, are seeking an enthusiastic, permanent new team member to join a hard working, collaborative team.
Day to day, The Operations Team leader will play an important role in impacting what data we provide to clients. They will work closely with key stakeholders in the CMI & CMV process to ensure the data we provide is high quality, accurate and timely.
Senior Operations Leads based in Australia & New Zealand: Responsible for the end-to-end data collection, production and resource management.
Programming team: Managing the back end of the survey. Communicating and updating the programmers on required changes and updates.
Customer Success team based in Australia & New Zealand: Work closely with the Operations team to ensure consistency in the data, supporting client requests & assisting meeting market needs. Making suggestions for ongoing improvement to the CMV & CMI Surveys.
Responsibilities
- Lead and manage a team of 6 to 7 individuals Organise, plan, control and monitor workflow, co-ordinating resources to ensure consistent completion of daily tasks in alignment with established service standards.
- Support team deliverables by undertaking a range of roles and tasks when required.
- Conduct survey testing and survey validation to ensure data accuracy and reliability
- Responsible for ensuring all Quality Control checks and analysis required are completed by local teams within the agreed timeframes and in accordance with documented procedures.
- Ensure all scheduled tasks are completed within the given timeline.
- Collaborate effectively with the Pacific production team on a daily basis to ensure a smooth data delivery to CMV & CMI Clients.
- Contribute towards ongoing process improvement and implementation.
- Report daily tasks in resource reporting software.
- Work inclusively with your team and stakeholders.
- Input into the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.
- Troubleshooting technical data queries and assisting internal stakeholders.
SKILLS AND EXPERIENCE
- Having at least 2 years experience in managing a small to medium team
- 7-10 years of total working experience
- Working Hours: 7am IST to 4pm IST
- Knowledge of end-to-end operational production workflows and methodologies
- Demonstrated experience in designing and maintaining market research surveys and understanding of different surveying methodologies.
- Strong verbal and written communication skills
- Excellent organisational skills & the ability to juggle competing priorities
- An interest in data analytics
- Intermediate level of proficiency in MS Excel/Google Sheets preferred
- Knowledge of programming languages; SQL, Google Apps Script preferred
- Experience using a workforce planning/scheduling tool
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Leave & Time Off Breadth — Time off is described as generous, including flexible or unlimited PTO in some roles, paid holidays, sick days, volunteer time, and flex days. Personal days accrue monthly and can be used at employees’ discretion.
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Parental & Family Support — Support includes paid parental leave, family medical leave, adoption assistance, and adoption subsidies. These programs are positioned as part of a comprehensive package for families.
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Strong & Reliable Incentives — Select roles benefit from commissions, car pay, longevity bonuses, and performance-based bonuses. In some cases, overall compensation is characterized as outstanding or very satisfying.
Nielsen Insights
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What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
