Operations Team Lead, Specialized Strategies

SUMMARY:

The Team Lead, Specialized Strategies oversees and supports the team responsible for onboarding clients into complex investment strategies. This role ensures that specialized investment processes run efficiently, accurately, and in alignment with Allworth’s commitment to exceptional client service.

This individual partners closely with the Investments, Trading, Operations, and Advisor teams to optimize workflows, maintain high service standards, and deliver a seamless client experience. We're looking for someone who brings precision, initiative, and intellectual curiosity about capital markets, investments, and how they transact. The ideal candidate is detail-driven, process-oriented, and passionate about developing people and improving systems in a dynamic, fast-paced environment.

KEY RESPONSIBILITIES: 

Leadership & Oversight

• Lead, coach, and mentor the Specialized Strategies team, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular team meetings, manage coverage schedules, approve timecards, and perform performance evaluations.
• Identify skill gaps and create development plans to strengthen team capabilities.
• Monitor team metrics and workflow queues to ensure timely, accurate, and consistent execution.

Process Management

• Collaborate with cross-functional leaders to evaluate, document, and enhance workflows for specialized investment strategy onboarding.
• Maintain process documentation and identify automation or efficiency opportunities.
• Oversee quality control to minimize errors and ensure data integrity.

Operational Execution

• Support or process documentation for specialized strategies including tax-smart trading, stock options, separately managed accounts (SMAs), unified managed accounts (UMAs), alternative assets, and structured notes.
• Partner with Advisors and Client Service Associates to facilitate accurate and timely client onboarding.
• Submit and monitor paperwork to custodians such as Schwab, Fidelity, and Pershing, ensuring accurate account setup and tracking to completion.
• Facilitate delivery of client paperwork through DocuSign, mail, or overnight delivery as needed.
• Provide updates on task status and resolve any escalated issues efficiently.

Continuous Improvement

• Partner with internal stakeholders to identify and implement improvements in the third-party product enrollment process.
• Drive operational excellence through standardization, consistency, and proactive issue resolution.
• Uphold and model Allworth’s guiding principles in all interactions.
• Willing to travel to a centralized location for initial in-person training.
• Consistently demonstrating Allworth’s guiding principles.
• Any other duties as assigned.

REQUIREMENTS: 

• Bachelor’s degree preferred.
• 3–5 years of experience in an RIA, asset management, or multi-custodial environment.
• Strong understanding of investment products, account structures, and the trade lifecycle.
• Proficiency with Microsoft Excel and investment systems (e.g., Tamarac, Black Diamond, Orion, Advent, or similar platforms).
• Familiarity with major custodians (Schwab, Fidelity, Pershing, etc.).
• Excellent analytical, problem-solving, and organizational skills.
• Extreme attention to detail and commitment to accuracy.
• Outstanding verbal and written communication abilities.
• Proven ability to manage multiple priorities under tight deadlines.
• Demonstrated leadership skills with a focus on coaching and developing team members.
• Strong service orientation and ability to collaborate cross-functionally.
• Willingness to travel for initial in-person training

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  Typical reporting relationships are described, but actual relationships may vary in some instances.  This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.