Operations Team Lead, Payment & Cash, Central

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you interested in the dynamics around Courier Operations and enjoy working in a fast-moving environment? Do you have a customer-oriented mindset and want to be a key player in ensuring that our courier partners get a world-class experience? If so, then please read on!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for a Payments & Cash Operations Team Lead to join our Central Operations team.

As a Payments & Cash Operations Team Lead, you will be managing and developing a team ensuring our cash and payments processes run smoothly and efficiently in multiple European countries. Your role will involve the long-term goal of reducing cash debt and ensuring that courier payments are processed on time every payment cycle. You will be responsible for data monitoring, managing key accounts and optimizing payment & cash processes. Working in a fast-paced and dynamic environment, being proactive, and having a strong analytical mindset is important.

Responsibilities:

Team Leadership: Lead and inspire a functional team of payment & cash associates and specialists both in terms of daily performance and personal development.

Performance Management: Monitor and manage core KPIs of your team, including:

Cash orders: cash orders % of GOV, cash orders task acceptance %, cash at risk %, courier partners offloading performance (e.g. % of cash balance returned in 7 days)

Payouts: % of courier partners using instant payouts, % of payment issues solved by month

Process Optimization: Identify opportunities to streamline and optimize cash and payment processes to enhance efficiency and reduce errors. Understand, further improve current processes and keep our operations running smoothly.

It’s about spotting the good and finding ways to make things better, like tweaking processes to reduce cash debts, payments errors and enhance efficiency.

Accuracy of the processed data assurance: Implement and maintain quality assurance processes and standards to ensure data accuracy, especially when it comes to the processing of courier payout data.

Cross-Functional Collaboration: Collaborate with other departments, such as the Courier Community, Onboarding team, Product team, Fintech team and Support team to address specific payment and cash issues and improvement possibilities.

Reporting and Analysis: Monitoring team performance and KPIs to senior management, offering actionable recommendations for continuous improvement.

Data is your playground. You'll manage our databases on a daily basis, ensuring our data are precise and up to date.

Compliance: Ensure that all processes and activities adhere to relevant industry regulations and compliance standards.

We are seeking a talented individual with a solid foundation in numerical analysis and process management, as well as exceptional communication abilities, to assist in streamlining more complex tasks. If you are eager to embrace this exciting opportunity and make a meaningful contribution, we can't wait to receive your application and hear from you!

Qualifications

• Have relevant experience in high-level autonomy-required roles.

• Relevant experience ideally from payments processing, logistic operations or a similar setting. Experience with payment systems, data analysis and complex reporting is highly valued.

• Proficiency in Looker or similar data analysis tools. Familiar with tools such as G-sheets. 

• Strong analytical and problem-solving skills with the ability to make data-driven decisions. Experience in KPI uplift and KPI improvement

• Proven experience in process optimization.

• Excellent organizational and time-management skills. Ability to work effectively and independently.

• High level of accuracy and attention to detail in data management and reporting. 

• Fast learner, able to quickly adapt to new tools, processes, and information.

• Fluency in English is a must. 

Additional Information

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected] 
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.