Summary of the Role
This position will be responsible for updating order status information and invoicing in material and order management platforms and support operations management with projects.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures.
- Complete customer required material and order management platform updates pertaining to order management and invoicing.
- Keep track of all platform management update requirements in a structured and organized way.
- Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers.
- Process open order report requests as needed.
- Participates in special projects that serve to promote operational improvement
- Provides support to customer service when needed.
- Complies with the employee handbook and company policies governing associate conduct.
- Perform other duties as trained and qualified for.
Skills and Abilities
- Proficient computer skills is a must. Applicants should possess the ability to interact with customers, and team-members in a professional manner.
- Must have excellent communication skills, both oral and written.
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions and decimals.
- Proficient computer skills including; MS Office, internet and email.
Minimum Qualifications
- 3 years of customer service experience
- A high school diploma or equivalent
- Ability to work nights and weekends, as required
- Reliable transportation is a must
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Preferred Qualifications
- Knowledge of or user experience with ARIBA, Coupa, GEP portals is an advantage
Physical Requirements and Work Environment
This position is based in a standard office environment and requires regular use of typical office equipment, including computers, telephones, printers, and copiers. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
- Ability to work in a stationary position for extended periods of time.
- Ability to move within the office to interact with office equipment or colleagues.
- Occasionally moving light items like mail or office supplies, typically up to 10 pounds.
- Ability to operate various office equipment/machinery across given tasks.
- Ability to comprehend and follow instructions and safety procedures.
- Ability to read, write and communicate in English.
- Ability to communicate with colleagues and clients.
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Skills Required
- Three years of customer service experience
- High school diploma or equivalent
- Ability to work nights and weekends as required
- Reliable transportation
- Proficient computer skills, including Microsoft Office, internet, and email
- Professional oral and written communication skills
- Basic math skills involving whole numbers, fractions, decimals, and units of measure
- Knowledge or user experience with Ariba, Coupa, or GEP portals
- Ability to pass background checks and drug screening when required
What We Do
LGG Industrial is the go-to partner for industrial companies looking for fluid handling, sealing, and material conveyance solutions. Headquarted in Pittsburgh, Pennsylvania, LGG Industrial has decades of experience creating value for the North American industrial market with a passion for customer service that is met with deep technical know-how. Our professionals are dedicated to optimizing customers' operating performance by reducing downtime and total cost of ownership
