At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.
The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. The Operations Support & Strategy Manager is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively. This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard-wired processes that facilitate operational excellence.
This role is different because the Operations Support & Strategy Manager at WelbeHealth:
- Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery
- Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams
We care about our team members. That’s why we offer:
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
- And additional benefits!
On the day-to-day, you will:
- Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
- Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
- Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
- Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
- Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
- Utilize complex data to inform recommendations
Job requirements include:
- Must be comfortable with 20-25% of travel based on projects and business needs
- Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
- Bachelor’s degree
- Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
- Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
- Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
- Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
- Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
- Microsoft Office competency
- Experience with Electronic Medical Records platforms
- Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills
We are seeking an Operations Support & Strategy Manager who thrives in solving complex operational challenges, driving cross-functional initiatives, and building scalable processes that enhance care delivery. If you are passionate about improving healthcare operations and making a meaningful impact on the lives of vulnerable seniors, we’d love to hear from you.
Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]
Skills Required
- Currently located and residing in the state of California (Southern California preferred)
- Comfortable with 20-25% travel
- Willing and able to work varied schedule including evenings, nights, weekends, and overtime
- Bachelor's degree
- Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies
- Minimum of four (4) years of project and process improvement experience in the healthcare industry
- PACE experience
- Experience in a healthcare or clinic setting managing full-scope healthcare operations initiatives with minimal direction
- Hands-on facilitation of complex clinical operations improvement initiatives and directing junior team members on sub-workstreams
- Experience leading teams with direct reports including hiring, onboarding, training, feedback, and mentorship
- Microsoft Office competency
- Experience with Electronic Medical Records platforms
- Outstanding critical and analytical thinking, verbal and written communication, and presentation skills
- Proof of COVID-19 vaccination or a vaccine declination form prior to employment
What We Do
WelbeHealth provides full-service care to help seniors age well at home and in their community, often at no cost. Services include medical, coordination, home care, dental, transport, physical therapy, prescriptions, social activities and meals. Founded by a seasoned group of physician entrepreneurs, our leadership team hails from leading payer and provider organizations such as GoHealth Urgent Care, BAYADA Home Health, AirStrip Technologies, Evolent Health, and On Lok. With funding from leading venture investors, we're looking for team members who are inspired to help us deliver on our mission of unlocking the full potential of the most vulnerable seniors. Our colleagues are energized by working in diverse groups toward our shared purpose, are eager to drive groundbreaking innovations, and have the courage to care for our participants with empathy and love.
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