Operations Support Specialist

Posted 6 Days Ago
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Chico, CA, USA
In-Office
22-23 Hourly
Entry level
Social Impact • Software
Odeko builds mobile ordering and supply chain management software for coffee shops and cafés.
The Role
The Operations Support Specialist manages customer relationships and sales growth within the coffee and cold beverage sectors, executing account visits, product trainings, and cross-functional cooperation with grocery accounts.
Summary Generated by Built In
About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management. 

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.


Odeko is looking to add a Category Sales Rep to our Chico team.
What your day will look like: 
Sales & Account Growth
  • Manage business within the North State/Sacramento area supporting existing accounts in the coffee/cold beverage space  and developing new business within the coffee / cold beverage sector
  • Spearhead cold bev sales and account manage existing and new business (non-delivery)—this role is directly responsible for growing this segment
  • Manage customer relationships, acting as the primary point of contact for assigned accounts
  • Conduct independently pre-scheduled account visits, product trainings, and tastings within the cold beverage segment and the coffee segment
  • Promote seasonal items and introduce new products via marketing initiatives to drive incremental revenue
  • Provide pricing guidance, product education, and sampling to customers
  • Manage and execute the Peet’s promotional calendar within assigned accounts
  • Work cross functionally to introduce and sell in new products/coffees and maintain relationships with grocery accounts.
General Responsibilities
  • Support broader sales initiatives in the market, partnering with leadership as needed
  • Execute all assigned tasks with a high level of ownership and accountability, including maintaining an up to date account time report
  • Maintain clear communication with customers and internal teams
  • Must be able to read, write, and communicate effectively in English
  • Maintaining up to date calendar with all field activities
This job includes, but is not limited to:
  • Account management alongside market sales support
  • Ownership of cold sale, grocery and  Peet’s promo account  and ongoing account maintenance
  • Independent scheduling and execution of account visits, trainings, and tastings
  • Weekly inventory management and ordering for grocery accounts
  • Execution and oversight of Peet’s promotional calendar

Compensation is $22 - $23 hr + performance incentives 

What you’ll love about Odeko:
  • Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
  • Competitive compensation, healthcare benefits, and opportunity for equity
  • Other great perks -  Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Skills Required

  • Must be able to read, write, and communicate effectively in English

Odeko Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Odeko and has not been reviewed or approved by Odeko.

  • Healthcare Strength Health coverage spans medical, dental, vision, disability, and life insurance, with employer-paid options and access to FSA and wellness programming. This breadth signals strong core healthcare support as part of total rewards.
  • Leave & Time Off Breadth Time-off policies include generous PTO, paid holidays, sick days, paid volunteer time, and an unlimited vacation policy. These provisions offer wide latitude for rest and personal needs.
  • Equity Value & Accessibility Employees can access company equity opportunities and an employee stock purchase plan, adding ownership potential to compensation. This ownership component can meaningfully augment long-term rewards.

Odeko Insights

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The Company
Charlotte, NC
150 Employees
Year Founded: 2017

What We Do

Here at Odeko, we believe that humans achieve more when they control their own destiny. That’s why we’re creating best-in-class solutions that empower small businesses to realize their big dreams - starting from our mobile ordering app and supply chain management service. Helping coffee shops and cafés increase their revenue, lower their expenses, and reduce their environmental footprint. We’re a passionate team of dreamers and builders, determined to liberate small businesses from the not-so-fun aspects of the job so that they can focus on what’s fun and important.

Why Work With Us

Odeko is missioned to help dreamers create their mark on the community. We supply nearly 10,000 cafes with inventory and mobile ordering. We have grown 20x in the last year and are backed by the world's leading investors and veteran team. We are looking for folks who care about small business and are willing to fight against the machine of industry

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