Operations Support Specialist

ABOUT US: 

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

TransOne is a subsidiary of USMMG and specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector. 

Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

Job Summary:

This position is located in Memphis, TN - As an Operations Support Specialist, you will be a key part in supporting all aspects of freight movement for Trans One.  You will help collect and analyze data, update systems, and work with all departments to find solutions when challenges arise.  This position is required to be on-site daily in the Memphis, TN office location. 

Key Responsibilities:

• Reconcile daily yard report.
• Support Customer Service, Dispatch, & Billing Group,
• Utilizes intermodal knowledge, critical thinking, & communication skills to maximize productivity, problem solve, and find solutions for customers, contractors, & company drivers.
• Pull & compile data from, as well as enter data into, various systems & web portals. 
• Support and adhere to safety initiatives and company policies
• Responsible for the prompt resolution of all issues brought to the attention of the department and notify leadership of non-routine problems and issues.
• Perform other duties as assigned.
  

Qualifications:

Experience: 1+ years of industry experience.

• Skills:
• Experience Profit Tools is a plus (transportation management system)
• Experience in Microsoft Word, Excel, and Outlook.
• Diligence with a high degree of accuracy.
• A positive attitude, willingness to learn
• Intermodal Knowledge and experience
• Ability to absorb new ideas and concepts quickly through written and verbal form.
• Problem-solving and multitasking skills with a customer-oriented attitude.
• Excellent communication skills with proven ability to communicate effectively in both written and oral form.

Preferred Qualifications 

• • • Intermodal Trucking experience (Dispatch / Customer Service)
    • Knowledge of Intermodal Equipment, Rail & Steamship Line fundamentals.
    • Experience working in a Company Driver and/or Owner Operator environment
      

WHAT WE OFFER:

• Offering a competitive salary (based on experience).
• Competitive commission plan.
• Benefits include PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options.
• Company offers a 401(k) program and company match for eligible employees.
  
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.