Operations Support Specialist

Boca Raton, Florida, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Assist supervisors in day-to-day coordination and management of operational activities, with a focus on interface and data management. Assist with development and maintenance of data management tools to assist the teams with operational efficiency. Monitor, control, and manage business operations to meet customer expectations and company goals. Liaise between customers and management to ensure smooth operations and delivery. Responsible for building a positive working relationship with all customers by resolving issues/problems. Focus on customer satisfaction through successful and effective interface maintenance, EMAR/EHR vendor management.  

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy 
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation 

• Relational – ability to build relationships with business unit management and become “trusted advisor” 
• Strategy and Planning – ability to think ahead, plan and manage time efficiently 
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level 
• Team Oriented – ability to work effectively and collaboratively with all team members 

Essential job functions (include the following):

• Serve as team lead on interface implementation projects.
• Provide assistance in pharmacy operations on an as needed basis.
• Serve as primary contact for eMAR/EHR-related customer and team member inquiries.
• Troubleshoot system interface-related problems and act as an intermediary and guide for both internal IT and customer staff/IT.
• Develop dashboards and reports for monitoring/improving workflow across all areas of operation.
• Courteously respond to calls from customers, routing them as appropriate to ensure top level service.
• Act as liaison with pharmacy operations to maintain high level of service to customers, following all service-related issues through to resolution.
• Maintain customer relationships and perform as an “expert” advisor to facilitate problem-solving with the goal of 100% customer retention.
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service and on-boarding of patients.
• Serves as a project lead or resource on a variety of operational focused projects.
• May be responsible for training customer staff and internal staff on an as needed basis.
• May mentor, train or supervise staff.
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required 

Skills and Qualifications:

• 3+ years of related experience (advanced degree may substitute for experience) 
• Advanced computer skills (including Power BI, Outlook, internet, and Microsoft Office); EMAR/EHR system experience (Quickmar, Accuflo, AHT, PCC, etc...); pharmacy operations system experience preferred/required 
• Ability to work independently and deliver to deadlines 
• Ability to solve problems with minimal direction 
• Great attention to detail and accuracy 
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines 
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate 

Work Environment:

• Requires up to 25% travel, by air and ground. 
• Ability to work flexible hours 

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with up to 3.5% company match (1)

Family, Health & Insurance Benefits (1), (2)

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)

Time Off 

• Paid holidays and sick days
• Generous vacation benefits based on years of service

(1) Eligibility begins the first of the month following 30 days of employment

(2) Full-time employees only, excluding EAP which is available to all Guardian employees

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.