Operations Support Specialist

| United States +80 more | Remote
Employer Provided Salary: 45,000-55,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 1:39 p.m. (CST) on Wednesday, May 8, 2024
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About Us:


Torch is a rapidly growing start-up (5x last year) that has raised over $30 million from top VCs including Bessemer Venture Partners, Felicis and FJ Labs. Torch’s mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing the outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and helps them secure the best prices. 

Our founding team has experience from Blackstone, SmartAsset, Dropbox, and Datadog, from schools including Harvard, MIT, and UVA. We’re a close‑knit team that enjoys working together every day to solve real‑world problems. We are working to create better solutions to help healthcare professionals succeed, and are looking for people like you to help bring them to life!

Your Contribution:

We are seeking a driven Operations Support Specialist who will play a pivotal role in ensuring seamless operations and outstanding customer satisfaction within Torch's marketplace ecosystem. This position will be instrumental in executing order placement processes, collaborating with suppliers to ensure efficient and prompt order fulfillment, and supplementing Torch automation to streamline post-order activities such as invoice collection and return processing. This position will involve direct interaction with multiple stakeholders and require an ability to juggle several priorities daily. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and a proactive approach to managing workload.

The expected working hours for this role will be 9 AM - 6 PM EST

What We Are Looking For:

  • Strong attention to detail and work ethic
  • Positive, proactive attitude with the ability to multitask and prioritize effectively
  • Collaborative team player with a passion for technology and software
  • No relevant experience required, with previous support specialist experience considered a plus
  • Experience in the dental industry or within an ordering platform is advantageous
  • Must be located in East Coast or Central Time Zones


  • Complete order placement processes by liaising with our internal team as well as suppliers to ensure timely and accurate order fulfillment
  • Utilize Torch admin tools to execute post-order activities, including invoice collection, return and payment processing
  • Collaborate cross-functionally to support various aspects of marketplace operations, contributing to efficiency where needed
  • Maintain high standards of quality and efficiency, meeting established KPIs and service level agreements (SLAs)

Why Torch:

  • Collaborative, high performing culture, with a focus on working as a team
  • Health Benefits: medical and dental coverage with Aetna, One Medical
  • 401k benefits with Slavic
  • Unlimited and flexible paid time-off
  • Maternity and Paternity leave
  • Commuter benefits
  • Structured training program to help you learn critical business skills
  • Career planning with a focus on professional development
  • Fully stocked pantry and fridge
  • An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
  • Salary range: $45,000 - $55,000 annually

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • InVisionDesign
    • FigmaDesign
    • AmplitudeDesign
    • JIRAManagement
    • LookerManagement
    • SalesforceCRM
    • SalesloftCRM
    • Salesloft Email
    • RocketReachLead Gen
    • Hunter.IOLead Gen

An Insider's view of Torch Technology

What’s the vibe like in the office?

Torch has made going into the office exciting again! We're able to strike a perfect balance of collaboration, focus time, and fun. Everyone at Torch is so helpful but always respectful of each other’s time. We’re also big on taste tests so if you’ve always wondered what the best slice of pizza in Manhattan is, you can just refer to our leaderboard!


Product Manager

What does your typical day look like?

Most days are filled with development related to specific features or tasks, collaborating with other engineers, asking questions, and reviewing code. Working closely with the product team has been a highlight so far. We’ll sync with Product Managers during the entire lifecycle of a project, it’s been motivating to work on the challenges together.


Software Engineer

How does the company support your career growth?

Torch has done an amazing job at giving me all the tools I need to grow my career. I was able to outline my career path, setup specific milestones for my growth and get constant mentorship and feedback to get me in a good place to grow both personally and professionally. They created a clear path to help me visualize my future at the company.


Senior Account Executive

How does your team reward individual success?

At Torch, the success of one is the success of all. Luckily, management recognizes this and rewards it as such. Individual success is accompanied with prizes like gift cards, Apple watches, and portable pizza ovens. More importantly, it's rewarded by praise and positive encouragement from the team; that's where the real value lies.

Samantha Keefe

Senior Sales Development Representative

What are Torch Technology Perks + Benefits

Torch Technology Benefits Overview

Torch is a collaborative, tight knit team that is still in its early stages. As such, all of our team members get to stretch themselves and take on lots of responsibility. At the same time, we also offer an inspiring, respectful work environment and top notch benefits such as full paid health, vision, and dental. Our extended benefits include 401k plans, commuter benefits, Teladoc virtual health and Talkspace online mental health memberships.

Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Torch presently offers a hybrid office plan with the employees coming in about two days a week.
Highly diverse management team
Diversity manifesto
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

Outside of the significant benefits packages we offer to all employees, we value all of the events we can have both virtually and in person. Every week we host a company wide Torch Thursday which is an excellent opportunity for the team to spend time together outside of working hours.

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