Why Work at Bank First
At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.
Why You’ll Love Working Here
Imagine a workplace where:
- Your career growth is supported through training, mentoring, and advancement opportunities
- Flexibility allows you to balance work and life without compromise
- Your contributions directly impact guests and communities you care about
- You’re part of a culture built on respect, collaboration, and empowerment
At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.
About the Role: Operations Support
The Operations Support Services provides centralized operational support to more than 50 branch locations by coordinating mail services, equipment maintenance, vendor scheduling, and day-to-day branch support. This position serves as a primary point of contact for branches requiring operational assistance, ensuring timely resolution of equipment issues, effective communication with service providers, and efficient coordination of branch support activities. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced banking environment.
Key Responsibilities
- Manage all incoming and outgoing corporate mail, ensuring timely processing and distribution.
- Prepare, organize, and coordinate daily branch courier bags for internal drivers and branch deliveries.
- Serve as the primary point of contact for branch operational support requests received via phone, email, and internal communication channels.
- Coordinate and schedule service calls with third-party vendors for branch equipment, including:
- ATMs
- Instant issue debit card printers
- Check scanners
- Currency counters
- Coin equipment
- Signature pads and other operational equipment
- Maintain preventive maintenance schedules and service records for branch equipment.
- Track vendor performance and follow up to ensure timely completion of repairs and maintenance.
- Troubleshoot equipment issues with branch staff, providing remote support and determining when vendor service is required.
- Maintain inventory of operational equipment, supplies, and replacement parts as needed.
- Document service requests, maintenance activities, and equipment issues in designated tracking systems.
- Communicate equipment outages, service updates, and operational information to affected branches.
- Collaborate with Operations, Information Technology, Facilities, Security, and branch management to resolve operational issues efficiently.
- Assist with branch openings, relocations, remodels, and equipment deployments as assigned.
- Recommend process improvements that enhance operational efficiency and branch support.
- Perform other operational support duties as assigned.
#INDBF
QualificationsWhat We’re Looking For
- High school diploma or equivalent required
- Minimum of 2 years of banking operations, branch operations, facilities coordination, or related operational support experience preferred.
- Strong customer service and interpersonal communication skills.
- Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
- Experience coordinating with vendors and managing service requests is preferred.
- Ability to work independently while collaborating effectively with multiple departments.
Knowledge, Skills, and Abilities
- Ability to communicate professionally with employees, vendors, and management.
- Strong attention to detail and follow-through.
- Ability to maintain accurate records and documentation.
- Effective time management and organizational skills.
- Ability to remain calm and responsive when handling urgent operational issues.
- Commitment to providing exceptional internal customer service.
Working Conditions
- Primarily office-based with occasional travel to branch locations as needed.
- Regular use of computers, telephones, and office equipment.
- May occasionally lift or move equipment and supply shipments up to 40 pounds.
- Standard business hours with occasional flexibility to support operational needs.
About Bank First
Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.
Our Culture & Vision
We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.
Our Values
Relationship Based | Community Focused | Innovative Solutions | Value Driven
Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.
Skills Required
- High school diploma or equivalent
- Minimum of 2 years of banking operations, branch operations, facilities coordination, or related operational support experience
- Strong customer service and interpersonal communication skills
- Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines
- Strong problem-solving and troubleshooting abilities
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Experience coordinating with vendors and managing service requests
- Ability to work independently while collaborating effectively with multiple departments
- Ability to maintain accurate records and documentation
- Ability to occasionally lift or move equipment and supply shipments up to 40 pounds
What We Do
Bank First is headquartered in Manitowoc, Wisconsin. Through a combination of acquisitions and de novo offices, our Bank has expanded to serve the financial needs of those throughout Wisconsin. Our growth has been achieved through our relationship-based model of banking. We take pride in knowing our customers on a personal level and working together to create value for themselves, their families, and the communities in which we live. As a result of our growth throughout the State of Wisconsin, our valued customers have access to an increased lending capacity, a wider range of products and services, an expanded branch network, and a larger team of bankers dedicated to providing superior financial solutions that are value driven. Bank First employs over 300 full-time equivalent staff and has been consistently named one of the best banks to work by American Banker. At Bank First, we strive for excellence, not only for our customers, but for our employees, community, and shareholders as well. Our focus on excellence has resulted in Bank First being recognized as one of the top performing banks in the United States. We are one of 26 banks in the country to be awarded the Raymond James Community Bankers Cup. The award recognizes the top 10% of community banks in the nation based on profitability, operational efficiency, and balance sheet metrics. Additionally, we have been recognized on the Keefe, Bruyette & Woods Bank Honor Roll. As Bank First looks to the future, we will continue to focus on our relationship-based model of banking and expanding our reach throughout the State of Wisconsin. Bank First will continue to expand through organic growth and in the form of de novo branches and strategic acquisitions in the coming years and is excited for the opportunity to provide superior products and services to a larger base. Member FDIC | Equal Housing Lender.
