Operations Support Specialist

Description

Come Smile with Us!

Join Delta Dental of Iowa as an Operations Support Specialist where you will play a key role in supporting the efficient operation of business processes across Operations and within the organization. You will provide administrative, data management, and workflow support to multiple departments while ensuring accuracy, quality, and compliance with established procedures. You will contribute to continuous improvement efforts by maintaining operational documentation, identifying process efficiencies, supporting special projects, and providing dependable backup coverage for critical support functions. Through collaboration, attention to detail, and a customer-focused approach, you will help enable operational excellence throughout the organization. This on-site role is located in Johnston, Iowa.

Learn why Jennifer enjoys working on the Operations team.

Why Delta Dental of Iowa?

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference – not only in Iowa but across the country.

Essential Functions and Principal Accountabilities:

• Accurately enter, review, validate and maintain data in spreadsheets, databases, or business systems, while meeting and exceeding established production, quality, and confidentiality standards. This includes claim entry, group or individual enrollment transactions and invoices.
• Maintain electronic and paper records in accordance with department standards. Keep an organized system for tracking and retaining documentation related to data entry tasks, ensuring accuracy and accessibility.
• Review and validate information to identify discrepancies, ensure accuracy, and maintain data integrity. 
• Assist with maintaining, updating, and organizing procedures, job aids, and operational documentation.
• Provide back-up support to the Operations and Mailroom teams.
• Monitor shared mailboxes and email inboxes, ensuring timely responses, effective information routing, and follow-through on requests.
• Serve as a resource for conference room technology support and meeting setup as needed, including operation and basic troubleshooting of computers, Teams room consoles, presentation sharing, and other meeting equipment. Assist with meeting preparation, as needed.
• Order and coordinate corporate or team lunches for scheduled lunch meetings.
• Build and maintain effective working relationships with customers, colleagues, and other key stakeholders to support team collaboration and service excellence.
• Communicate workflow concerns and improvement opportunities to the team leader and support implementation of approved process changes.
• Support special projects by gathering information and completing assigned administrative tasks.
• Take ownership of special assignments, delivering results on time while maintaining high standards of quality and thoroughness. Exhibit a high level of dependability in all aspects of the role.
• Apply critical thinking and continuous improvement principles to identify opportunities to improve processes, efficiency, and customer service.
• Represent Delta Dental of Iowa as well as the other Delta Dental companies in a professional manner both internally and externally.
• Maintain strict confidentiality. Adherence to all HIPAA laws is required.
• Perform other duties as assigned.

Requirements

Required:

1. High school diploma or equivalent experience.
2. Strong written and verbal communication skills.
3. Strong attention to detail and accuracy. Excellent organizational skills.
4. Excellent interpersonal skills.
5. Ability to interpret and apply written procedures and work instructions consistently and accurately.
6. Demonstrated learning ability to quickly adapt to new systems, technologies and business processes.
7. Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures.
8. Ability to effectively manage routine tasks independently and as part of a team.
9. Ability to multi-task, prioritize effectively and remain flexible.
10. Ability to meet with visitors and respond to their questions and concerns in a professional manner.
11. Ability to perform basic business math accurately, including calculations related to invoices, reconciliations, and data verification.
12. Dependability in attendance and punctuality.

Preferred:

1. Advanced PC skills including the ability to troubleshoot common problems and navigate the internet/web services. 
2. Experience with Microsoft 365 applications.
3. Experience working in an administrative, clerical, insurance, healthcare, or customer service environment.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.