Job Description:
The primary responsibility of the Operations Support Specialist is to setup and provide technical and analytical support to software users. Software programs include but are not limited to: Onesite, Deposit Alternatives, Financial Suite, Renters Insurance Products, OpsTech, Spend Management, Vendor Credentialing, Yardi, Payscan, Procure to Pay, Vendor Cafe, Entrata, Ancillary Products, etc.
Primary Responsibilities
- Troubleshoot issues on software interfaces and ensure department support cases are effectively resolved in timely manner.
- Develop and maintain a working knowledge of the integrations with each Property Management System.
- Maintain file structure for department guides, contracts, and forms.
- Assist with software implementations and upgrades including the preparation and validation of data required for new software setup.
- Review and analyze technology adoption and operational data to assist with the creation of policies and processes to improve property and company performance.
Additional Responsibilities
- Coordinate with department members to provide support for program implementations and new system roll-outs to onsite teams.
- Contribute to the innovation of new products and processes.
- Perform quarterly audits and challenge existing policies & procedures to promote efficiencies and changes in day to day operations.
- Assist with the development and coordination of company training initiatives including but not limited to the creation of support articles and training content.
- Assist Supervisor in ensuring compliance and all relevant legal requirements are met.
- Capturing, understanding and communicating affordable housing workflows.
- The position and responsibilities described above will be evaluated biannually and may be subject to change based on the needs of the company. This may include transitioning to a property onsite position if deemed appropriate.
- Communicating process or product updates timely and professionally.
This position may require occasional out-of-town travel for takeover procedures, internal meetings, educational conferences, etc.
The position and responsibilities described above will be evaluated biannually and may be subject to change based on the needs of the company. This may include transitioning to a property onsite position if deemed appropriate.
ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
ZRS Management, LLC (formerly ZOM Residential Services, Inc.) is a Florida Limited Liability Company originally formed in 1991 to manage high quality multifamily communities. In 2010, ZRS Management, LLC became a stand-alone third party management company. Currently ZRS manages over 80,000 units for various institutional clients, partnerships, and individual owners. Our Commitment to Our Clients: • Our Regional Managers will be responsive to your needs as their portfolios will not exceed six assets. • ZRS offers strong support to our on-site teams through our regional marketing, training, and operations professionals. • Our CPA-led accounting department delivers accurate and timely financial reporting with the flexibility to customize reports to any clients' needs. • ZRS teams are flexible and can operate various property management software and web-based systems for both apartment assets and condominium associations. • ZRS Management understands that our success is built from the success of our clients; therefore we are committed to your asset as if it was our own. NOTHING BUT OUR COMPLETE, UNDIVIDED ATTENTION.
