Permanent
Job DescriptionJoin us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
All about the role:
This position is responsible for supporting EBS operations included in business metrics and support of EBS Technicians. The position requires a results-driven, fast paced individual who can drive effortless customer experiences by supporting the EBS Markets & Home Warranty Company (HWC) business partners. Within this role, the individual will work collaboratively with the Customer Engagement Center, Warranty Audit Team, Electrolux Branded Service Technicians, HWC’s, EBS Supervisors and Routing Team.
Where you’ll be:
This position will be based in Charlotte NC, this role is hybrid.
What you’ll do:
Ensure beginning to end resolution of all assigned work orders for Electrolux Branded Service in SAP Portal and ServicePower.
Monitor Incomplete, Open and Completed work orders in SAP Portal to ensure consumer service resolution by Electrolux Branded Service.
Review work orders for accurate financial and operating information.
Responsible for monitoring invoice requests, part delays/orders and refunds for HWC, COD and Warranty consumers.
Accountable for maintaining cycle time KPI of 24 hours for completed work orders; achieving KPI of 90 work orders completed per day.
In charge of monitoring and assisting in HWC Error Queues.
Monitoring technician schedules, adjusting and adding work orders on the Gantt.
Scheduling sooner service requests for HWC, COD & Warranty customers.
Maintain and assist technicians and Routing team support using available Texting, Teams, Soft Cell and Email.
Utilize system and available tools to schedule parts received by customer to technician schedules.
Utilize system and available tools to reschedule work orders from routes no less than 1 day prior to scheduled.
Support and communicate HWC’s by updating on aging work orders.
Create work orders for Technicians to provide service for Warranty, HWC & COD customers
Maintain Fleet and GeoTab tracking and reports; EBS Dashboards and Technician Report distribution.
Promote teamwork and positive interaction amongst customers, both internal and external.
Perform additional duties as assigned by EBS Operations Supervisor.
Qualifications:
High school diploma required. Or GED, plus 1+ years relevant experience
Minimum 4 years customer service experience
Experience with all Microsoft Office tools (Excel, PowerPoint, Word, Teams & Outlook)
Benefits highlights:
Flexible work hours/hybrid work environment
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/
Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
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What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
