Operations Support Specialist (AS2)

Initial Posting Date:

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Job Description:

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity; affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

BOLI, Information Systems Unit (ISU) is hiring a full‑time, permanent, union‑represented Operations Support Specialist (AS2) position. The purpose of this position is to provide specialized administrative, coordination, and technical support as the agency procures, implements, and maintains a new case management system. This role ensures effective project coordination, clear communication among stakeholders, organized documentation, and smooth operational support that enables the agency to meet its technological and programmatic goals.

Note: We are committed to a supportive environment that promotes work life balance and flexibility. This position may be eligible for a hybrid work schedule, with weekly in person requirements for meetings, trainings, and other operational needs. The selected employee may work from Salem, Multnomah or Portland BOLI office location.

• Coordinate project schedules, track deliverables, and support decision‑making activities.

• Maintain and organize project documentation, ensuring compliance with legal, retention, and audit standards.

• Serve as a central point of communication among IT staff, leadership, project teams, end users, and vendors.

• Plan and coordinate project meetings, trainings, and system‑related events; help evaluate training outcomes and improve processes.

• Support data governance by reviewing data quality, assisting with access permissions, and preparing summaries or reports.

• Monitor and track operational issues, document risks, and support quality‑assurance efforts.

• Provide administrative support for project operations, including invoices, supplies, travel, or other assigned tasks.

• Model professional conduct, uphold confidentiality, and promote a diverse and respectful workplace.

This Is What You Need to Qualify:

Three years of secretarial or administrative support experience includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis. 

OR

An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.

OR

An equivalent combination of education and experience.

The ideal candidate will possess a combination of some or all the following skills: (Desire Attributes):

• Demonstrate strong organizational and time‑management skills, with the ability to manage multiple project tasks and deadlines.

• Demonstrate the ability to track and maintain complex information and accurate documentation across systems and formats.

• Shows clear, concise, and professional communication skills with technical staff, vendors, leadership, and end users.

• Demonstrate the ability to quickly learn new systems, tools, and workflows and apply them effectively.

• Experience in research and analytical skills to gather information, verify accuracy, and summarize content for reports and decision‑making.

Our mission...

Led by Labor Commissioner Christina Stephenson, the Bureau of Labor and Industries (BOLI) work to ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment.  BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of a highly skilled workforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules.

Working Conditions:

Working Conditions: This position may be eligible for hybrid work depending on agency needs, with occasional in‑office work required in Portland, Salem, or Eugene. The role involves frequent use of computers, project‑management tools, and agency information systems, while managing multiple tasks, deadlines, and regular interruptions. The position requires ongoing communication with internal staff, leadership, end users, and external vendors, as well as occasional travel for meetings, training, or project activities. Employees must maintain confidentiality of sensitive information and adhere to all established agency policies and procedures.

Please Note: Applications must be submitted no later than 11:59 PM PDT/PST on Tuesday, June 23, 2026. 

What's In It For You

• Permanent, Full-time employment, Union Represented

• Work/life balance and flexibility; with hybrid, and onsite schedules 

• Vacation, sick leave, 11 paid holidays a year, and personal days off  

• Competitive benefits package including medical, vision, and dental  

• Pension and retirement programs  

• Employee Resources 

• Advancement opportunities within BOLI and other State agencies  

• Opportunity to expand your technical and professional skills  

• Work with others who are passionate about public service  

• Make a difference in the lives of Oregonians  

• Possible eligibility for the Public Service Loan Forgiveness Program