Operations Support Specialist (1 Year Contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

This role supports testing across Prudential’s digital sales platforms. The incumbent will work closely with business, operations and technology teams to ensure quality delivery of enhancements and changes across multiple digital touchpoints and backend systems. The role requires strong insurance domain knowledge, extensive testing experience, and familiarity with agency-facing and internal digital platforms.

Job Description:

• Analyse business requirements and functional specifications for changes and enhancements across digital services and platforms.
• Plan, prepare and execute test plans and test cases with clearly defined entry and exit criteria.
• Execute testing scenarios covering end-to-end digital sales journeys and backend insurance functions, including payments.
• Validate system integrations between digital sales platforms and core insurance applications.
• Identify, log, track and manage defects in collaboration with IT, vendors and business stakeholders.
• Work closely with the QA Lead to prioritise defect fixes and ensure timely resolution and sign-offs.
• Document test evidence, test outcomes and provide formal sign-off based on agreed business requirements.
• Support both project-based initiatives and business-as-usual (BAU) testing activities.
• Participate in BAU processing, knowledge-sharing or shadowing activities to deepen understanding of operational processes and customer impact.
• Contribute to continuous improvement of testing processes, testing standards and overall quality of digital deliveries.

Who we are looking for:

 ​Competencies & Personal Traits

• Good knowledge of insurance system testing methodology and business processes.
• Strong understanding of life insurance backend operations, including policy payment processes.
• Strong analytical and organisational skills with high attention to detail.
• Independent, proactive and able to manage multiple stakeholders effectively.
• Fast learner with a strong sense of ownership and accountability.
• Self-driven, adaptable and able to work under pressure and tight timelines.
• Excellent problem-solving and communication skills.

Working Experience

• 3 to 4 years of relevant working experience, including prior experience in the insurance industry.
• Experience supporting digital services, platforms or applications, preferably within insurance or financial services.

Education

• Diploma or Degree holder

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.