Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.
Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support. Your work ensures our merchants enjoy a delightful and friction-free experience.
What you’ll be doing:- Be the main point of contact for our merchants
- Own digital customer queries end-to-end via email and live chat
- Investigate and resolve payment-related issues
- Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve our product and processes
- Fluent in English with excellent written and verbal communication skills
- Previous experience in a customer experience role - ideally in financial services or fintech (though not essential)
- Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment
- Strong attention to detail and a proactive approach to problem-solving
- Comfortable working with data and numerical information in Excel to support investigations and reporting
- Skilled in using modern business tools (Salesforce or similar CRM/ops systems)
- Collaborative mindset and a genuine interest in helping colleagues succeed
- Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed
Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.
Skills Required
- Fluent in English with excellent written and verbal communication skills
- Previous experience in a customer experience role
- Experience in financial services or fintech
- Excellent organisational skills with the ability to prioritise and handle multiple tasks
- Strong attention to detail and a proactive approach to problem-solving
- Comfortable working with data and numerical information in Excel for investigations and reporting
- Skilled in using modern business tools (Salesforce or similar CRM/ops systems)
- Collaborative mindset and interest in helping colleagues succeed
- Comfortable working independently during late-shift hours with good judgement and escalation
What We Do
Liberis builds flexible embedded finance solutions that empower businesses and provide positive impact. Founded in 2007, Liberis is a leading global embedded finance platform with a mission to provide small businesses with accessible and responsible finance, based on the belief that funding should always be a positive force for small businesses. Liberis provides partners with the technology platform and financial solutions to offer hyper-personalised and accessible funding, empowering their small business customers to grow their revenues. With over 14 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided nearly $1bn of funding in over 45,000 transactions, enabling over 100,000 jobs to be created and saved. Liberis’ revenue-based finance is a form of receivables finance, not a loan. Amounts advanced are subject to status and our underwriting process before any offer can be made.
