At Credence, we support mission-critical federal missions through technology, partnership, and trust. We provide solutions across cloud modernization, cybersecurity, enterprise infrastructure, and advanced technology for defense and health organizations.
Credence is a privately held company recognized as a top place to work and listed on the Inc. 5000 Fastest-Growing Private Companies list for more than a decade. We believe in servant leadership and focus on the success of our clients, employees, and partners.
Position SummaryCredence is seeking an Operations Support Engineer / Systems Administrator to support systems engineering and hosting operations for federal customers.
The primary responsibility of this position is to support recurring system patching requirements, including scheduled nightly patching activities outside normal business hours. The selected candidate will execute and monitor existing AWX/Ansible patching automation, validate results, troubleshoot failures, and coordinate remediation activities across Linux and Windows environments.
The role will also support system administration, configuration management, vulnerability remediation, monitoring, troubleshooting, documentation, and other operational activities required to maintain secure and reliable hosting environments.
ResponsibilitiesResponsibilities include, but are not limited to:
- Execute and monitor scheduled patching jobs through AWX/Ansible.
- Support scheduled nightly patching activities outside normal business hours, including patch preparation, execution, post-patch validation, and troubleshooting.
- Review AWX job results, investigate failed or incomplete patching runs, resolve issues, and coordinate re-execution when necessary.
- Review patching requirements, repository content, maintenance schedules, and approved change requests before patch execution.
- Validate system health, services, connectivity, and application availability after patching activities.
- Troubleshoot patching failures, package conflicts, repository issues, dependency problems, service failures, and unexpected system behavior.
- Monitor patching progress and provide status updates, completion reports, and exception information.
- Identify systems that cannot be patched and document the reason, impact, risk, and required remediation.
- Support Linux and Windows server administration, configuration, hardening, maintenance, and troubleshooting.
- Assist with vulnerability remediation and compliance-related system maintenance activities.
- Support server provisioning, operating system upgrades, configuration changes, system retirement, and technical refresh activities.
- Troubleshoot operating system, storage, networking, authentication, permissions, certificates, services, and application dependencies.
- Coordinate with Systems Engineering, Platform Engineering, application teams, cybersecurity personnel, and customer stakeholders to resolve technical issues.
- Assist with maintaining AWX job templates, inventories, variables, credentials, procedures, and related documentation.
- Use existing automation and develop scripts or process improvements to improve patching efficiency, validation, reporting, and operational support.
- Maintain accurate system records, patching documentation, procedures, runbooks, and operational reports.
- Follow approved change-management, incident-management, security, and configuration-management processes.
- Participate in scheduled maintenance activities, incident response, and other operational support activities as required.
- Participate in a rotating on-call schedule, if assigned.
Requirements
- Ability to obtain and maintain a Public Trust.
- At least 3 years of experience in systems administration, systems engineering, infrastructure operations, cloud operations, or a related technical field.
- Hands-on experience administering Linux or Windows server environments.
- Experience performing operating system patching, package management, system maintenance, and post-patch validation.
- Experience using AWX/Ansible or a similar automation platform for patching, configuration management, or systems administration.
- Experience troubleshooting AWX/Ansible job failures, playbooks, inventories, variables, package dependencies, repository issues, and execution results.
- Ability to support scheduled nightly patching activities outside normal business hours, as required.
- Experience with Linux package-management tools such as DNF, YUM, RPM, or equivalent technologies.
- Experience with Windows patching or Windows Server administration.
- Experience using Shell, Python, PowerShell, or a similar scripting language.
- Familiarity with system monitoring, logging, service management, and basic networking troubleshooting.
- Ability to follow established procedures while applying sound technical judgment to resolve issues.
- Strong written and verbal communication skills.
- Ability to document technical issues, maintenance activities, exceptions, and resolution steps.
- CompTIA Security+ certification or the ability to obtain it within the first 60 days.
- AWS certification or the ability to obtain one within the first 90 days.
- Experience supporting RHEL, Amazon Linux, Windows Server, or other enterprise operating systems.
- Experience supporting systems hosted in AWS, AWS GovCloud, or other cloud environments.
- Experience with AWS Systems Manager, Red Hat Satellite, WSUS, repository mirrors, or similar patch-management and configuration-management tools.
- Experience with system hardening, STIGs, vulnerability remediation, or federal compliance requirements.
- Experience with EC2, EBS, S3, IAM, VPC, CloudWatch, and related AWS services.
- Experience troubleshooting DNS, networking, storage, authentication, certificates, and application dependencies.
- Experience supporting production environments with formal change, incident, and problem-management processes.
- Experience with enterprise monitoring, logging, ticketing, or configuration-management platforms.
- Experience developing automation for patching, validation, reporting, or operational support.
The anticipated salary range for this position is $85,000–$130,000, depending on experience, technical skills, certifications, and overall qualifications.
This is a hybrid position. The work location is provided in the job posting. No regular travel is expected.
The position does not have a dedicated evening shift; however, the selected candidate must be available to support scheduled nightly patching activities outside normal business hours.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Skills Required
- Ability to obtain and maintain a Public Trust
- At least 3 years of experience in systems administration, systems engineering, infrastructure operations, cloud operations, or a related technical field
- Hands-on experience administering Linux or Windows server environments
- Experience performing operating system patching, package management, system maintenance, and post-patch validation
- Experience using AWX/Ansible or a similar automation platform for patching, configuration management, or systems administration
- Experience troubleshooting AWX/Ansible job failures, playbooks, inventories, variables, package dependencies, repository issues, and execution results
- Availability for scheduled nighttime patching outside normal business hours
- Experience with Linux package-management tools such as DNF, YUM, RPM, or equivalent
- Experience with Windows patching or Windows Server administration
- Experience using Shell, Python, PowerShell, or a similar scripting language
- Familiarity with system monitoring, logging, service management, and basic networking troubleshooting
- Ability to follow established procedures while applying technical judgment to resolve issues
- Strong written and verbal communication skills
- Ability to document technical issues, maintenance activities, exceptions, and resolution steps
- CompTIA Security+ certification or ability to obtain it within 60 days
- AWS certification or ability to obtain one within 90 days
- Experience supporting RHEL, Amazon Linux, Windows Server, or other enterprise operating systems
- Experience supporting systems hosted in AWS, AWS GovCloud, or other cloud environments
- Experience with AWS Systems Manager, Red Hat Satellite, WSUS, repository mirrors, or similar tools
- Experience with system hardening, STIGs, vulnerability remediation, or federal compliance requirements
- Experience with EC2, EBS, S3, IAM, VPC, CloudWatch, and related AWS services
- Experience troubleshooting DNS, networking, storage, authentication, certificates, and application dependencies
- Experience supporting production environments with formal change, incident, and problem-management processes
- Experience with enterprise monitoring, logging, ticketing, or configuration-management platforms
- Experience developing automation for patching, validation, reporting, or operational support
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
