Role Purpose
To provide Level 1 operational support across HR, Administration, and Recruitment by managing routine and repeatable operational activities. This role is designed to strengthen business continuity, reduce operational risk, and enable the Operations team to focus on strategic initiatives and organizational growth.
COMPANY SUMMARY
Are you ready for an exciting career with a technology firm that is working on cutting-edge products that continually sets the bar for the competition to follow?
Then come join the Irth team and be part of a software product organization that offers a collaborative work culture, a great work environment, and excellent growth opportunities. We are currently hiring an Operations Support Assistant for our office in Pune, India, and would love to speak with you about your experience and career aspirations.
JOB SUMMARY
We are seeking a proactive and detail-oriented Operations Support Assistant to join our Operations team. This role is designed to provide Level 1 operational support across HR, Administration, and Recruitment by executing routine and repeatable operational activities.
The role will help strengthen operational continuity, reduce dependency on key contributors, and provide additional bandwidth to the Operations team, enabling them to focus on global strategic initiatives, process improvements, and organizational growth while ensuring seamless day-to-day operations.
Requirements
PRIMARY RESPONSIBILITIES
Operations Support
- Provide Level 1 support for routine HR, Administration, and Recruitment activities.
- Coordinate interview scheduling, training calendars, meetings, and other operational logistics.
- Maintain operational trackers, documentation, and process records with a high degree of accuracy.
- Support routine employee documentation, data updates, and HR system administration activities.
- Assist with office administration, facilities coordination, procurement follow-ups, and other day-to-day operational activities.
- Prepare recurring operational reports, dashboards, and status updates.
- Execute Standard Operating Procedures (SOPs) and ensure assigned operational tasks are completed within defined timelines.
- Provide backup support for critical operational activities to ensure business continuity during planned or unplanned absences.
- Support ad hoc operational assignments and continuous improvement initiatives as directed by the Operations team.
PRIMARY RESPONSIBILITIES
Operations Support
- Provide Level 1 support for routine HR, Administration, and Recruitment activities.
- Coordinate interview scheduling, training calendars, meetings, and other operational logistics.
- Maintain operational trackers, documentation, and process records with a high degree of accuracy.
- Support routine employee documentation, data updates, and HR system administration activities.
- Assist with office administration, facilities coordination, procurement follow-ups, and other day-to-day operational activities.
- Prepare recurring operational reports, dashboards, and status updates.
- Execute Standard Operating Procedures (SOPs) and ensure assigned operational tasks are completed within defined timelines.
- Provide backup support for critical operational activities to ensure business continuity during planned or unplanned absences.
- Support ad hoc operational assignments and continuous improvement initiatives as directed by the Operations team.
Benefits
WHAT IS IN IT FOR YOU
- Opportunity to be part of a growing global software product organization.
- Exposure to HR Operations, Administration, Recruitment, and global operational initiatives.
- A collaborative and supportive work environment with opportunities for continuous learning and career growth.
- Hands-on experience supporting operational excellence and business transformation initiatives.
- Competitive compensation and career development opportunities.
Skills Required
- Proactive and detail-oriented approach
- Ability to maintain accurate operational trackers, documentation, and process records
- Ability to execute standard operating procedures and complete tasks within defined timelines
What We Do
Companies in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries have trusted Irth Solutions to enhance the resilience of their critical network infrastructure with UtiliSphere™, our market-leading SaaS cloud-based technology for damage prevention/811 ticket management, asset protection and risk management. We’ve accumulated best practices, data and experience over nearly three decades serving the needs of this market, and we continue to build additional solutions, offerings and apps to help our customers maintain and manage risks on their network infrastructure. By taking advantage of the best technology available, we help our customers address the expanding threats they face today.
