Operations Support Analyst

Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings. The Analyst Operations Support performs day-to- day efforts toward wage and hour compliance at all First Student Locations

Major Responsibilities

• Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies
• Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems, ensuring locations apply the rules, regulations, and proper system utilization
• Prepare, analyze, present and maintain location Category data for performance reporting purposes
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
• Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success
• Work closely with Director Operations Support as a main resource and SME in current location and area performance
• Be prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal.
• Engage other Operations Support team to provide locations with excellent service in data importing, training, and supporting customer facing tools

Minimum Education or Certifications Required

• Bachelor’s degree (or equivalent) preferred

Minimum Experience or Skills Required

• 2-4 years related experience
• Project management skill sets preferred.
• Ability to partner with operations with strong focus on client service.
• Very strong analytical skill set required with proven ability to break complex problems into simple components for effective communication.
• Experience in leadership role demonstrating ability to influence, coach and inspire individuals to achieve company, departmental and individual performance goals.
• Demonstrated ability to effectively and enthusiastically lead change
• Sound business judgment as evidenced by the ability to set priorities and plans, escalate issues appropriately and drive for results

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.