JD for Operations Support Analyst
- Data support and tracking: Manual course to price mapping as Docebo will not show price, queue support for Edu Ops - Customers and Partners.
- Data support and reporting: Reporting and various data uploads for revenue recognition
Detailed Description:
Project Name: Enablement & Partner Program Operations Support
Project Scope:
This project focuses on streamlining and enhancing operations related to job profile certification support, partner program management, and reporting. The key areas covered include:
Certification Query Support – Managing and responding to certification-related inquiries, assisting candidates with certification requirements, troubleshooting issues, and ensuring smooth processing of certifications. Partner Program Operations – Supporting the administration of partner programs, including onboarding, compliance tracking, benefit management, and coordination with internal teams to ensure seamless execution. Reporting & Analytics – Gathering, analysing, and maintaining key operational and performance data related to certification queries and partner program activities, generating reports for stakeholders, and providing insights for continuous improvement.
This initiative aims to enhance efficiency, accuracy, and responsiveness in these areas while aligning with overall business objectives.
Project Name: Learning & Certification Operations Support
Project Scope:
This project is designed to enhance operational efficiency in managing learning support queries, enablement operations, and certification queue support. The key focus areas include:
Learning Support Queue Management – Handling and resolving queries related to learning programs, addressing learner issues, providing guidance on course access, and ensuring timely resolution of support requests. Enablement Operations – Supporting enablement initiatives by managing training logistics, coordinating with stakeholders, maintaining learning resources, and ensuring smooth execution of enablement programs. Certification Queue Support – Managing certification-related inquiries, processing candidate requests, resolving issues, and ensuring a seamless certification experience for learners and professionals.
This initiative aims to optimize support processes, improve learner and partner experiences, and drive operational excellence in learning and certification services.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
