Operations & Supply Chain Manager

About Optibus:

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. 

About the position: 

To ensure the continuous availability of hardware (GPS devices, sensors, and accessories) and manage the end-to-end supply chain—from procurement with international manufacturers to final delivery to the client or installer—guaranteeing technical traceability for every unit.

Responsibilities:

1. Team Leadership & Warehouse Management:

• Team Supervision: Lead and mentor the warehouse and preparation staff (technicians/pickers).
• Workflow Optimization: Define standard operating procedures (SOPs) for kit assembly, labeling, and shipping to ensure maximum efficiency for the 3,000 annual units.
• Safety & Quality: Ensure a safe working environment and conduct regular quality audits on outgoing hardware.

2. ERP Ownership & Data Integrity:

• ERP Management: Act as the "Super User" for the Operations module of the ERP. Ensure every movement (purchase, reception, transfer, sale) is mirrored accurately in the system.
• Serial Number Management: Maintain 100% accuracy in the digital tracking of IMEIs and ICCIDs within the ERP/CRM to prevent service activation errors.

3. Financial Strategy & Budgeting:

• Cost Control: Work closely with the Finance Department to monitor COGS (Cost of Goods Sold), manage landed costs, and optimize working capital tied up in inventory.
• Audit Support: Lead monthly/quarterly physical inventory counts and reconcile them with the Finance team's books.
• Invoicing & AP: Verify supplier invoices against received goods to ensure billing accuracy before Finance processes payments.

4. Procurement & Strategic Sourcing:

• Manage relationships and negotiate pricing/terms with hardware manufacturers and connectivity providers (SIM cards). It includes PCN (Product Change Notifications) management.
• Execute Purchase Orders (POs) based on sales forecasts to prevent stockouts.

5. Logistics & RMA (Reverse Logistics):

• Coordinate inbound/outbound logistics, manage carriers and last-mile delivery to ensure on-time arrival including international customs.
• Manage the Return Merchandise Authorization (RMA) process for defective units and warranty claims.

• Experience: 5+ years in Supply Chain/Operations, with at least 2 years leading a team. Experience in Telematics, IoT, or Electronics is highly valued.
• Technical Skills:
• ERP Proficiency: Advanced experience using tools like Netsuite (current ERP) SAP, Oracle, Odoo, or similar.
• English Fluency: Required for international supplier management and internal communication.
• Financial Literacy: Ability to understand margins, inventory valuation, and budget variances.
• Location: The candidate must be based in the San Sebastian area.

Soft Skills:

• Leadership: Ability to motivate a hands-on warehouse team while communicating effectively with C-level executives.
• Process-Oriented: A passion for creating order out of chaos through systems and documentation.

Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.