The Operations Supervisor is responsible for the day-to-day coordination of driver operations, routing execution, and customer service delivery. This role ensures efficient scheduling, effective communication with stakeholders, and consistent adherence to operational standards across fixed route and charter services.
WHY THIS ROLE MATTERS
The Operations Supervisor is critical to the successful execution of daily service. This role directly impacts route reliability, driver performance, customer satisfaction, and the overall safety of operations.
By ensuring that each day runs smoothly, the Operations Supervisor protects the company’s commitments to its customers and the communities it serves.
This role also plays a key part in building a strong operational culture, fostering accountability, engagement, and performance across the workforce.
Additionally, this position serves as a foundational leadership role within the organization, developing future operations leaders.
WHAT YOU'LL OWN Operations & Dispatch
- Coordinate driver scheduling for fixed route and charter services
- Dispatch daily operations and assist drivers with routes and itineraries
- Support routing activities to maintain service efficiency
Driver Management
- Monitor driver attendance and performance
- Conduct driver interviews and support hiring processes
- Administer disciplinary action as needed
Customer & Stakeholder Communication
- Serve as a point of contact for Board of Education, drivers, and parents
- Respond promptly to operational and service-related inquiries
Administrative & Payroll
- Prepare and process weekly driver payroll
- Maintain accurate records, reporting, and documentation
Other
- Other duties as assigned
WHAT YOU BRING Experience
- 1+ year of transportation or operations experience preferred
Licensing (Preferred)
- CDL with Passenger (P) and School Bus (S) endorsements preferred (not required)
Skills & Capabilities
- Strong verbal and written communication skills
- Ability to perform effectively in a fast-paced environment
- Demonstrated problem-solving and decision-making ability
- High level of flexibility, initiative, and accountability
- Strong interpersonal and team collaboration skills
- Proficiency in Microsoft Outlook, Excel, and routing software
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
Skills Required
- Transportation or operations experience (1+ year)
- CDL with Passenger (P) and School Bus (S) endorsements
- Strong verbal and written communication skills
- Ability to perform effectively in a fast-paced environment
- Demonstrated problem-solving and decision-making ability
- High level of flexibility, initiative, and accountability
- Strong interpersonal and team collaboration skills
- Proficiency in Microsoft Outlook, Excel, and routing software
What We Do
Founded in 1924 as MASTCO, DATTCO is a third-generation, family-owned transportation provider headquartered in New Britain, Connecticut. It is one of the largest private passenger transportation companies in New England, offering comprehensive services including school bus transportation, motorcoach charter services, and intercity bus service via Megabus. DATTCO also provides vehicle sales, maintenance, and fleet management services through its sales and service division.
