Operations, Supervisor

Position Overview:

Operations Supervisor for transaction processing in the Philadelphia Office. This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing emphasis on sustainable engagement. It is also essential that this leader has a true customer-centric mindset. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.

This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division. 

Core Responsibilities:  

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Staffing 101 to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Perform other duties as assigned.

Required Knowledge, Skills and Experience:

• Bachelor’s degree required; or equivalent work experience.
• At least two years of leadership experience in some capacity; previous supervisor experience is a plus.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills, both internal and external
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail
• Ability to prioritize, multi-task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
• Successful completion of the Nlets fingerprinting background assessment.