Operations Supervisor

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Lead daily operations for your designated area(s), ensuring safe, efficient, and cost-effective service delivery to clients and building occupants. You'll provide direct operational support to field teams, track and report performance metrics, and collaborate with fellow Operations Managers to ensure regional consistency. Your role includes leveraging specialized skills to streamline projects and processes while participating in talent acquisition and onboarding of technical staff.

Operations Leadership

• Communicate owner/landlord processes to engineering teams and contractors performing building infrastructure work
• Identify, implement, and execute updates to policies, procedures, and best practices
• Partner with EH&S and account management to identify safety hazards and ensure safe work environments
• Manage refrigerant purchases and tracking compliance

Reporting & Performance Management

• Gather and compile data for business reporting requirements
• Track and monitor SLA performance metrics
• Manage work orders and NTE (Not-to-Exceed) approvals in Corrigo system
• Oversee budget planning and forecasting processes

People Leadership

• Direct operations, staffing, performance, and development of technical teams
• Conduct performance reviews and ensure compliance with policies, procedures, and training requirements
• Recruit, interview, and onboard technical staff

Additional Responsibilities

• Support special projects and other duties as assigned

Education

• High School Diploma or equivalent

Experience

• Minimum 7 years of technical experience in building engineering with strong expertise in packaged HVAC equipment repair, refrigeration, maintenance, and overall system design and application

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CMMS systems (Corrigo or similar)
• Understanding of HVAC systems, refrigeration principles, and building automation

Core Competencies

• Strong organizational and management capabilities
• Excellent interpersonal and supervisory skills with customer service focus
• Strong analytical abilities and attention to detail
• Effective business writing and verbal communication
• Ability to multi-task and work independently or collaboratively
• Adaptable to dynamic work environments and change management

Certifications & Licenses

• Valid Driver's License
• Universal EPA Refrigerant Certification

Experience

• 8+ years of building engineering operations experience
• Previous management or supervisory experience in commercial real estate or facilities management
• Experience with budget management and financial forecasting

Additional Certifications

• Trade-specific certifications (HVAC, electrical, plumbing)
• Safety certifications (OSHA 10/30, First Aid/CPR)
• Building operator or facilities management credentials

Technical Knowledge

• Familiarity with JLL systems and processes
• Advanced proficiency in data analysis and reporting tools
• Experience with energy management and sustainability initiatives

JLL is an equal opportunity employer committed to diversity and inclusion in the workplace.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.