NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
Technical Operations is a technical organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation.
Technical Operations' team in Centennial, CO manages playout and monitoring for NBCUniversal's broadcast Networks and Owned Television Stations, originates and monitors TV Everywhere streams for a diverse portfolio of cable and broadcast properties, and provides comprehensive disaster recovery services for all NBCU cable networks. The Operations Supervisors for Network Operationsare true subject matter experts in this dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channel streams and work as a team using their leadership and skill under pressure to get compelling content to your screens.
Job Duties
- Assist in managing daily operations and drive reliability within the Local Distribution Operation, supporting 40+ streams of the owned and operated stations in a fast-paced, multichannel on-air operations environment and maintain 99.999% on-air availability and reliability for all channel origination
- Lead and support on-going training for a team of Master Control Operators; provide clear direction and guidance for the execution of all master control functions including commercial integration, manipulations and edits to the on-air playlists, and live event execution.
- Create new SOPs and operational guidelines and train others in these SOPs, issue resolution, and recovery as needed.
- Researching and documentation of on-air or potential on-air discrepancies- providing detailed write-ups of occurrences resulting in potential outages
- Facilitate day-of-air changes across multiple departments including Sales, Traffic, Programming, Promotions, and News Operations
- Deliver exceptional customer service to local (owned and operated) station partners with an unwavering desire to fulfill customers' needs.
- Develop a deep knowledge of the operation's technical architecture and on-air systems.
- Resolve issues quickly and effectively to prevent on-air discrepancies- De-escalating issues cross functionally (production, local station teams, traffic, engineers, etc.) in real-time.
- Manage the end-to-end execution of all live events (Today Show, Saturday Night Live, NFL, Olympics, Debates) including preparation, in-event execution, and off-air adjustments.
- Actively participate in the operation's change control procedures by approving and maintaining awareness of all on-air maintenances and by managing critical components of maintenance operating procedures.
- Perform live event transmission tasks including booking feeds and faxing in incoming signals.
- Perform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies
Qualifications
Basic Requirements:
- BA/BS in a related field or equivalent work experience
- 2+ years of experience in a broadcast operations environment
Desired Characteristics:
- 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios
- Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements
- Technological curiosity and an improvement-oriented approach
- Unwavering composure in high-pressure situations
- A track record of meeting or exceeding performance expectations
- Fluency in Spanish
- Acute attention to detail
- Excellent interpersonal communication skills
Additional Requirements:
- Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
- Must be willing to work in Centennial, CO. This position is fully on-site.
- Must be willing and available to work flexible hours, including overnight shifts, weekends, and holidays in order to meet the needs of a 24x7 operation
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $95,000
We are accepting applications for this position on an ongoing basis.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
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What We Do
From film, television, news, theme parks, interactive media, and streaming, our people are at the center of it all. Here, we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution, imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry.
Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film, television and streaming brands.
Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data, building AI to help enable solutions to optimize every aspect of our content eco-system.
Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure, elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers, consumers and businesses that consume and love NBCUniversal’s content. And while you design, build and architect your career, we have the culture to make sure you’re supported.
Here you can work and still live your best life!
We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact, here you can.
Why Work With Us
For us, it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating, always solving and always ahead of competition.
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