The Role
Summary/Objective:
The Warehouse & Logistics Supervisor is responsible for overseeing day-to-day warehouse activities and frontline associates to ensure efficient, accurate, and safe handling of all inbound, outbound, and inventory management functions. This role plays a key part in meeting customer service requirements, achieving productivity targets, and maintaining safety and compliance standards.
The ideal candidate is a hands-on leader who thrives in fast-paced environments, communicates clearly with both associates and leadership, and drives results through coaching, accountability, and continuous improvement.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily Operations
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
The Warehouse & Logistics Supervisor is responsible for overseeing day-to-day warehouse activities and frontline associates to ensure efficient, accurate, and safe handling of all inbound, outbound, and inventory management functions. This role plays a key part in meeting customer service requirements, achieving productivity targets, and maintaining safety and compliance standards.
The ideal candidate is a hands-on leader who thrives in fast-paced environments, communicates clearly with both associates and leadership, and drives results through coaching, accountability, and continuous improvement.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily Operations
- Supervise warehouse floor activities (receiving, picking, packing, shipping, put-away, and replenishment).
- Allocate labor based on daily volume forecasts and priorities.
- Monitor production flow to ensure on-time and accurate order fulfillment.
- Support the implementation of WMS/TMS processes and adherence to SOPs.
- Ensure warehouse equipment (forklifts, scanners, conveyors) is properly used and maintained.
- Lead, motivate, and coach a team of warehouse associates.
- Responsible for the effective training and documentation of all associates.
- Conduct daily start-up meetings and communicate goals, priorities, and safety topics.
- Monitor associate performance and provide real-time feedback or corrective coaching.
- Partner with HR and the Operations Manager to recruit, onboard, train, and retain talent.
- Promote a strong safety culture and ensure compliance with company safety policies and customer regulatory requirements.
- Ensure full compliance with all company policies, procedures, and code of ethics.
- Conduct safety walks, enforce PPE use, and document incidents or near-misses.
- Lead by example in maintaining a clean, organized, and hazard-free work area.
- Ensure order accuracy through quality checks and adherence to SOPs.
- Assist with inventory cycle counts, audits, and reconciliation of discrepancies.
- Partner with Inventory Control and Operations teams to resolve systemic issues.
- Identify process bottlenecks and recommend improvements for efficiency and quality.
- Participate in Lean, 5S, and Kaizen initiatives to enhance operational performance.
- Support data-driven decision-making and performance tracking through daily metrics.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
Performance Metrics (KPIs)
- Customer SLA/KPI Performance
- Productivity & Labor Targets
- Inventory Control Targets
- Safety & Compliance Performance
- Turnover Rate & Attendance/Punctuality
- Continuous Improvement Expectations
Required Education and Experience
- Highschool diploma or general education degree (GED); and three (3) years related experience in as a warehouse supervisor/ and/or lead
- Experience with shipping, receiving and inventory control
- Successful communication - written and verbal
- Establish priorities and multi-task
- Experience with material handling equipment
- Familiarity with Excel spreadsheet and Warehouse/ Yard Management Systems or Transportation Management Systems desirable.
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
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The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch.
We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions.
Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
