Maintains effective communication with other departments in order to maintain workflow standards and support escalated customer issues and questions. Works directly with department manager to administer short- and long-term goals for the department. Assures that appropriate procedures are developed and implemented which support the bank’s objectives and ensure regulatory compliance.
Education and Experience:
- Associates degree and 3 years’ experience required. Or equivalent combination of education and experience.
- Department specific experience preferred
- Supervisory experience preferred
- Customer service experience preferred
Skills and Abilities:
- Must possess analytical and problem-solving skills
- Strong current background within department subject matter, including state and governmental regulations that relate to department.
- Strong organizational and prioritization skills
- Ability to multi-task on numerous projects simultaneously
- Ability to promote and maintain cooperation between departments
- Strong computer proficiency including Microsoft Word, Excel, Electronic Mail, Internet, and systems utilized in the department
- Excellent oral and written communication skills.
- Ability to provide coaching and training.
- Ability to analyze data and make decisions based on department procedures and guidelines
Unique Job Characteristics and Requirements:
- Must complete continuing education which includes but is not limited to attending seminars, training made available by outside companies related to the department and online training made available by department management.
Tasks Performed:
- 40%Provide daily oversight of complex duties assigned to team, which include but are not limited to: Processing a variety of complex monetary/non-monetary transactions as assigned, providing guidance to teammates on complex functions, resolving complex exception items, interacting with vendors and project teams. Complete higher-level tasks on the team requiring analysis, independent judgement and decision making. Recommend new methods and procedures to make daily operations more efficient. Complete performance reports for work performed by direct reports that includes production and service level.
- 25%Train, coach, develop and oversee direct reports. Establish individual goals and assist in the hiring and onboarding of direct reports.
- 15% Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensures ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
- 10% Analyze workflow and make decisions regarding assignment of tasks to ensure team meets service level standards under normal conditions.
- 5% Ensure procedures used by team members are current and accurate.
- 4% Other duties as assigned.
Physical Requirements:
- Communicate effectively with internal and/or external customers
- Stationary 75% of time or greater
- Move Objects to Maximum 10 lbs
Benefits for Full-Time Employees:
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
- Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
- Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
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What We Do
NBT Bancorp Inc. is a financial services holding company headquartered in Norwich, N.Y. The company primarily operates through NBT Bank, N.A., a full-service community bank and two financial services companies. NBT Bank has over 150 locations in seven states with offices in New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. NBT Bank is an Equal Housing Lender and member of FDIC. EPIC Advisors, Inc., based in Rochester, N.Y., is a full-service 401(k) plan recordkeeping firm. NBT Insurance Agency, LLC, based in Norwich, N.Y., is a full-service insurance agency.
