Operations Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

The business specialises in delivering end-user-focused, business-critical services for some of the world's most recognised tech brands. Operating in a fast-paced and ever-changing environment, they pride themselves in their ability to adapt, innovate, and deliver outstanding results for their clients, specifically within the reverse logistics, repair & refurbishment, asset recovery and IT asset disposition (ITAD) sectors

Primary accountabilities

Plan

• Plan available work based on historical volumes and known standard times (and track against the plan and identify required improvements to plan)
• Effective resourcing in line with contract pricing and budgets.
• Accountable for “crewing” within process areas.
• Set objectives, development plans, monitor for progress, coach for improvement and lead for engagement.

Organise

• Optimise service delivery improvements and manage all aspects of the day-to-day operations

Implement

• Understanding the value of metrics, measuring output and implement corrective measures in timely manner.

Measure

• Pro-actively review on an hourly basis the “load” versus resourcing in delivering profitable performance.
• Deliver on all aspects of meeting and exceeding service level agreements and related KPI’s in line with speed, quality, flexibility, reliability, cost efficiencies.
• Assess, communicate and monitor such success factors and metrics that impact results
• Identify non-value-added activities and the impact on the business and take decisive corrective action

People Management

• To effectively motivate, coach, lead and mobilise team efforts in support of building long term mutually profitable relationships with customers
• To ensure individuals attain required quality standards and meet specified output target contribution in line with overall team goals (measured on an hourly/daily basis.)
• To resolve conflicts as they arise and to handle counter-productive behaviour effectively.
• To delegate tasks appropriately.
• To provide effective coaching and counselling and training to team as appropriate.
• To provide feedback and respond to associates appropriately
• To develop, empower and motivate team whilst effectively managing poor performance.
• Raise morale and lead by example.
• Set clear and unambiguous objectives ensuring they are discussed with and understood by associates.
• Hold self and others accountable for the achievement of all performance metrics, including
  • Productivity
  • Quality
• Lead, inspire and motivate the team
• Assess and communicate proactively on all aspects of absence management, timekeeping and delivery of productivity

About Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.