Operations Supervisor

Posted 21 Hours Ago
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Fort Worth, TX
25K Annually
1-3 Years Experience
Events • Gaming • News + Entertainment
The Role
The Operations Supervisor at Andretti Indoor Karting & Games will oversee daily operations, assisting the Operations Managers with staffing, training, cost control, guest relations, and maintaining standards of service. Responsibilities include managing staff morale, ensuring cleanliness, and delivering exceptional guest experiences while maximizing sales and managing costs.
Summary Generated by Built In

Andretti Indoor Karting & Games (AIKG) is seeking an Operations Supervisor to join the team at the Fort Worth, TX location!
 

Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

POSITION SUMMARY:

The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

RESPONSIBILITIES:

  • Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
  • Accountable to maximize daily sales and effectively manage costs, labor and cash control
  • Maintain opening, running and closing duties for department
  • Manage organization and cleanliness of departmental areas
  • Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
  • Ensures the highest level of quality and standards of service.
  • Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
  • Empowers staff to deliver exceptional legendary service
  • Executes any special events with Leader on duty
  • Responsible to provide management with direct and honest feedback of staff regarding performance
  • Assist with staff training and employee relations
  • Assures that staff morale is maintained at a high level
  • Takes an active part in the recruitment and retention of staff

BENEFITS:

  • Top Pay
  • Flexible Schedules
  • Personal/Family Medical, Dental and Vision Coverage
  • $25K Company provided Life Insurance
  • Company provided Short Term Disability Insurance
  • Accident, Critical Illness and Voluntary Life Insurance
  • Vacation and Sick time accrued during the first year
  • 401K with 4.5% company match

QUALIFICATIONS:

Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 6 months or more of Andretti brand and culture exposure a plus
  • Current trainer or team lead a plus
  • Proven leadership and team skills; ability to motivate and manage all levels of staff
  • Strong written, verbal and organizational skills.
  • Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
  • Ability to lift up to 60 lbs.
  • Maintain all safety procedures
  • Open and full availability
  • Willingness to work a flexible schedule including holidays, nights and weekends.
  • Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
  • Gregarious, upbeat and outgoing personality.
The Company
HQ: Orlando, FL
425 Employees
On-site Workplace
Year Founded: 1999

What We Do

Andretti Indoor Karting and Games is headquartered in Orlando, FL and was established in Roswell, GA in 1999. Our 100,000+ sq ft entertainment and event destinations feature high-speed super-karts on multi-level European-style tracks, state of the art arcade, 7D Xperience, professional racing simulators, Hologate, Hologate Blitz, Omniverse, Hyperdeck, two-level laser tag, Mini-Golf and boutique or duckpin bowling. Each location is also home to a scratch restaurant/bar delivering fresh, American favorites and in-house gourmet catering to over 6,000+ square feet of event and meeting space. Locations are currently located in Marietta, GA; Buford, GA; Orlando, FL; San Antonio, TX; The Colony, TX; and Katy, TX. For more information, please visit www.AndrettiKarting.com.

The company also owns and operates the Andretti Thrill Park in Melbourne, FL. This outdoor park opened in 1999, and features five go-kart tracks, miniature golf, laser tag, rock wall, ropes course, family spinning coaster, batting cages, Andretti Challenge super-karts, paddle boats, kiddie rides and the largest arcade in the space coast. For more information please visit www.andrettithrillpark.com .

Since 1999, the Andretti facilities have entertained more than 80 million guests.

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