Purpose: This position is responsible for the day-to-day monitoring of vehicles in passenger service to ensure highest quality and reliability of the services for our customers, and adherence to schedules and established safety standards and procedures through appropriate supervision. Also responsible for directly supervising a team of operators.
Reports To: Director of Operations
Principal Job Functions:
1. Monitors bus service to ensure adherence to schedules and safety regulations
2. Supervises the performance of bus operators
3. Performs dispatching functions for bus service
4. Performs functions of the AVL/CAD system
5. Investigates all bus accidents and prepares reports
6. Supervises the daily operations of the Music City Central facility
Physical Requirements with or without reasonable accommodations:
Physical activity includes but is not limited to:
- Sitting, standing, lifting, reaching, walking, talking, writing, carrying, grasping, holding, clarity of vision, speaking, listening.
- Must be able to operate office equipment, including but not limited to telephone system, computer system, printer, copy machine, facsimile machine, and camera equipment.
Other Requirements:
- Ability to work any schedule, including evenings and weekends on a regular schedule, and work extra hours as needed
- Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
- Maintains effective working relationship with all levels of employees
- Maintain confidentiality
- Ability to make clear decisions during stressful situations
- Read schedules, maps, route guides, detour sheets, etc. and interpret information
- Understand and carry out detailed written or verbal instructions
- Perform arithmetic calculations
- Receives and counts cash and accurately reports figures
- Trouble shooting
- Speak clearly and distinctly
- Work with little supervision
- Ability to drive company vehicle, follow traffic laws and obey safety rules
- Perform repetitive work
- Practice good customer service skills
- Meet required deadline
Recommended Preparation for Employment:
- Completion of high school or possession of a GED certificate.
- Must possess a valid Commercial Drivers License, either prior to assuming this position or within a timeframe set forth by management.
- Supervisory experience is desired.
- Bus operator experience helpful.
- Must acquire knowledge of all bus routes, fare structures, safety procedures, standard operating procedures and labor contract within timeframe set by Operations Management.
WeGo Public Transit is an EOE
Skills Required
- High school diploma or GED certificate
- Valid Commercial Driver’s License, obtained before assuming the position or within management’s specified timeframe
- Ability to work evenings, weekends, variable schedules, and extra hours as needed
- Ability to respond to emergency situations and make clear decisions under stress
- Ability to read and interpret schedules, maps, route guides, and detour sheets
- Ability to operate a company vehicle and follow traffic and safety laws
- Ability to perform arithmetic calculations and accurately receive, count, and report cash
- Ability to troubleshoot and carry out detailed written or verbal instructions
- Supervisory experience
- Bus operator experience
- Ability to acquire knowledge of bus routes, fare structures, safety procedures, operating procedures, and labor contract
What We Do
Davidson Transit Organization (DTO) is a 501(c)(3) nonprofit formed to provide the labor necessary to operate the Metropolitan Transit Authority’s transit system. It serves as the employment unit of WeGo Public Transit, providing employees who support public transportation in Nashville and Davidson County. Its role is operational staffing for the MTA system, linking the nonprofit employer to the transit network serving the local community.
