Operations Supervisor

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Job Summary

The Air Import Supervisor is responsible for managing end-to-end air import operations, ensuring timely shipment processing, accurate documentation, regulatory compliance, and excellent customer service through effective coordination with airlines, overseas agents, customs brokers, and internal stakeholders.

Key Responsibilities

• Manage and coordinate end-to-end Air Import shipments.
• Review and process import documentation including AWB, invoices, and shipment records.
• Coordinate with airlines, overseas agents, customs brokers, and transport providers for timely shipment clearance and delivery.
• Monitor shipment status and provide regular updates to customers and internal teams.
• Ensure compliance with import regulations, SOPs, and customer requirements.
• Handle shipment exceptions and support issue resolution.
• Maintain operational records and support billing activities.

Qualifications & Experience

• Minimum Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• 4–8 years of experience in Air Import operations within Freight Forwarding / Logistics industry.

Skills

• Knowledge of Air Import processes and documentation.
• Strong coordination and communication skills.
• Customer-focused with good problem-solving ability.
• Proficiency in MS Office and freight management systems.
• High degree of confidentiality and compliance is a pre-requisite.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.